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Hilton Garden Inn San Antonio At The Rim

3.0 star property

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Photo gallery for Hilton Garden Inn San Antonio At The Rim

Exterior
Lobby
Terrace/patio
Daily cooked-to-order breakfast (USD 15.95 per person)
Premium bedding, pillow-top beds, in-room safe, desk

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Room service
  • Breakfast available
  • Bar
  • Pool

Explore the area

View in a map
5730 Rim Pass, San Antonio, TX, 78257
  • Place, The Rim Shopping Center
    ‪8 min walk‬
  • Place, Six Flags Fiesta Texas
    ‪17 min walk‬
  • Place, The Shops of La Cantera
    ‪3 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(30 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(11 reviews)
  • 34 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

7.6 out of 10
Good
(24 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

9.8 out of 10
Exceptional
(7 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

9.6 out of 10
Exceptional
(4 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing Impaired)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible (Hearing Impaired)

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

8.0 out of 10
Very good
(3 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, Accessible, Non Smoking

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Drinks & Snacks)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds (Drinks & Snacks)

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Drinks & Snacks)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Drinks & Snacks)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby
Tru By Hilton San Antonio At The Rim, Tx
  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Air conditioning
4.5 out of 5, Wonderful, 995 reviews
The price is CHF 82
includes taxes & fees
1 Dec - 2 Dec
Tru By Hilton San Antonio At The Rim, Tx

About this property

Hilton Garden Inn San Antonio At The Rim

Hotel with free local shuttle, near The Rim Shopping Center
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness centre. Free WiFi in public areas, a free area shuttle and a free theme park shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
Hilton Garden Inn San Antonio At The Rim offers 137 accommodations with MP3 docking stations and a safe. Pillowtop beds feature premium bedding. A pillow menu is available. 48-inch LCD televisions come with pay-per-view films. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

This San Antonio hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn San Antonio At The Rim. During your stay, you'll be within walking distance of The Rim Shopping Center. Features include free WiFi in public areas and a free area shuttle, plus an outdoor pool.
  • Free WiFi and wired Internet
  • Enjoy American cuisine while dining at Great American Grill
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking, extended parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • 13 minutes by foot from The Rim Shopping Center and a 3-minute drive from La Cantera Golf Club
  • Free local-area and theme park shuttle service
  • Cats and dogs welcome for a fee
Hilton Garden Inn San Antonio At The Rim offers its guests an outdoor pool and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 4 meeting rooms are available. Event space at this hotel measures 3988 square feet (370 square metres) and includes a conference centre. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Hilton Garden Inn San Antonio At The Rim. An area shuttle within 5 mi and A theme park shuttle are free. Parking is available for a fee.

This 3-star San Antonio hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.
Great American Grill – This restaurant specialises in American cuisine and serves breakfast and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 5 mi
  • Free theme park shuttle
  • Parking on site (USD 10 per night; includes in/out privileges)
  • Extended parking on site (USD 10 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: USD 15.95 for adults and USD 10.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Great American Grill

Things to do

  • Gym
  • Outdoor pool
  • Wine tours

Family friendly

  • Free area shuttle
  • Free rollaway/extra bed
  • Free theme park shuttle
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Conference centre (3,988 square foot of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 6 floors
  • Banquet hall
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch LCD TV with premium channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 15.95 for adults and from USD 10.95 for children
  • Self-parking fee: USD 10 per night (in/out privileges)
  • Extended parking fee: USD 10 per night
  • Pet fee: USD 75.00 per pet, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in January and close in December.
  • Pool access available from 10:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn San Antonio Rim Hotel
Hilton Garden Inn Rim Hotel
Hilton Garden Inn San Antonio Rim
Hilton Garden Inn Rim

Reviews

Hilton Garden Inn San Antonio At The Rim Reviews

7.8

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 481 out of 1005 reviews
Rating 8 - Good. 183 out of 1005 reviews
Rating 6 - Okay. 138 out of 1005 reviews
Rating 4 - Poor. 103 out of 1005 reviews
Rating 2 - Terrible. 100 out of 1005 reviews

Reviews

6/10 Okay

Ronald

Travelled with family and small children
Disliked: Amenities
We were not happy because the site said Continental breakfast which we thought meant included as other hotels we stay at but was not the case here; it also said transportation to theme park included and that was not available and the pool was cloudy and an electric light was hanging loose in the pool on a 3-4 foot electric cord. Needless to say we did not let our two grandkids go into pool the days we were there. One last item was there was no mention we were required to pay parking which was not mentioned prior to booking. I would not recommend this hotel to anyone.
Stayed 2 nights in Aug 2025

2/10 Terrible

Gloria, McAllen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Told no hot water then pipes broke at 12 am. Awoken by fire alarm. Ended up having no water at all and whole place smelled because of this.
Stayed 1 night in Aug 2025

6/10 Okay

Mindy

Liked: Cleanliness, staff & service
The staff was very nice but one of the elevators was broken down for most of my stay and the hotel lost hot water on my last day there.
Stayed 4 nights in Jul 2025

2/10 Terrible

piotr

Stayed 1 night in Aug 2025

4/10 Poor

Trevor, Alice

Travelled with family
Disliked: Property conditions & facilities
No hot water and they never got it working while we were there. Shower drain was clogged and they never came to fix it after notifying them.
Stayed 2 nights in Aug 2025

8/10 Good

Joseph, Reading

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Property was well maintained and the room very nice. It's located in a kind-of hotel mecca with multiple other places across the street. In most circumstances, you could probably walk to the shopping center, but the entire time I was there it was 100 degrees with humidity, so Uber got a lot of use. For whatever reason, my room didn't get made service on the first day (maybe they just missed it), but I did on day 2. There's two restaurants in walking distance -- the 54th Street Grill is a nice bar/casual dining establishment, Bob's Steaks and Chops is very high end. I think the Porterhouse Steak was $139. It's hard to walk anywhere else because of the extensive highway system, but there's a lot of options in the shopping centers. Unlike other Hiltons where I've stayed, breakfast is NOT complimentary. In fact, the buffet is $14.95 for an adult.
Stayed 3 nights in Jul 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, room comfort

Enjoyed our stay

Front desk and bar servers were all so friendly and attentive.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Pauline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and staff was great
Stayed 1 night in Jul 2025

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Guarionex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Nakia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was good
Stayed 1 night in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Melissa, Brownsville

Liked: Staff & service
Smelled old, restroom needs to be re-wallpapered. Needs to be cleaner
Stayed 1 night in Jul 2025

6/10 Okay

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the look of the lobby. The hotel breakfast could be a lot cheaper, considering the limited choices and food quality. Lovely staff, though!
Stayed 1 night in Jul 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

4/10 Poor

Luanna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Customer service was horrible. 2 employees talking about a guest (phone complaint) and after they were done saying " I don't care who is gonna refund your money" she asked me "did you book online?" Well I certainly didn't book while I was standing there! Also, hotel smelled horrible like dirty towels, guest elevators are also used as "service" elevators, bins of dirty laundry with guests...like WTH!!! No luggage racks available!! When I asked for 1 she said, guests keep them in their rooms to use. Are you freaking kidding me!!! I mean I could've stayed at Motel 6 this! I take my own toiletries, but my daughter likes to use the hotels and they were ALL empty😡 Maintenance man was very nice.
Stayed 4 nights in Jul 2025

6/10 Okay

Maria

Stayed 1 night in Jul 2025

6/10 Okay

Nancy

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Good location with easy access to I10 and La Cantera shopping. Bed was comfortable and clean restroom. Room has an “older feel” to it. Definitely need a new hair dryer as it was sticky and messy on the outside of it, but it did work. No free breakfast but free coffee. Also, need to pay for parking but I think that’s with all hotels in the area.
Stayed 2 nights in Jul 2025

10/10 Excellent

Mary Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly, really enjoyed the free complimentary coffee in the morning.
Stayed 1 night in Jul 2025

6/10 Okay

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

jesus

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We were on the 6th floor my room and my parents and other people on the floor lost water while showering on all 3 nights. Report it Thursday and never got resolved while we were there. Also condensation from unit leaked all into our room
Stayed 3 nights in Jul 2025

6/10 Okay

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Truck broken into

Check in was not so good, arrived at 3pm and had to wait 3 hours to check in. Also hotels.com said i had to pay 971 for 4 days ended up paying that amount plus an xtra 400 dollars just incase of incidentials and for some other reason. On my 2nd or 3rd day there my new truck was broken into and some items stolen from truck, apparently this happens often in this hotel even with all theyre cameras and security they pay for. Its been over a week and i still havent received my deposit back for incidentals. They did give me an xtra night for free and free breakfast for what happenned.
Stayed 3 nights in Jun 2025