The hotel itself is quite cute and in a perfect location within easy walking distance to restaurants and the River Walk, which was a big plus. Unfortunately, the service and room experience did not live up to the location.
The front desk staff lacked warmth and personality and were not very welcoming. We also observed them being rude on the phone with other guests, which set an unprofessional tone. Our room was on the 5th floor and did not offer a true river view as expected.
The shower spout leaked nonstop during both nights of our stay. We reported the issue, but no action was taken. Additionally, we found women’s hair in the shower, which raised concerns about cleanliness. The room itself could definitely use updating, at least the one we stayed in.
On a positive note, the restaurant and coffee shop were excellent and truly stood out. With improvements in service, maintenance, and room updates, this hotel could be a much better experience.