I can't do the thorough review I was going to, as VRBO has a character limitation. As such, these points will be terse:
The parking spots were not labeled as the instructions said. Half of the others were labeled, so we guessed at which ones were ours.
When we tried to unlock the front door, the directions were incomplete, and we had to call to figure out how to open the door.
When you walk in, you notice how hot it is without air conditioning. The listing advertises a nice airflow with the ceiling fans, but it just pushes around the hot air if you donât also keep the windows open. The problem with that is when the guests in other units talk until well after 11 PM, you have to either listen to them talk or suffer in the heat.
When we went to take a shower, the tub would not drain, nor was there a working stopper in the tub to give our kids baths. We called the management company and left a message who texted back with one question, which we promptly responded to, then crickets. We had to call VRBO to get them to respond, and when they did, it was to tell us to contact them directly and not VRBO. Unfortunately my son and fiancĂ© have eczema and had to suffer overnight without being able to bathe, and the management company couldnât be bothered to help. They finally sent plumber out, and the mangement company told me it was clogged from sand. We saw the big hair ball in the trash that was really clogging the tub when we got back from Legoland.
The master bedroom door does not have a lock, but more, it didn't even latch, so the door would swing open. On top of this, the window curtains in the bedroom would also fall off. There were some sitting on the floor when we arrived, and some others stashed in the closet, so there was no privacy from inside or ouside the house into the master bedroom. There was also a layer of dust on the nightstands, as well as someone's trash from a previous guest.
The kitchen is the smallest kitchen I've ever seen and leaves a lot to be desired. There were things such as knives, utensils and pots and pans, but there were no mixing bowls to make anything. There were also no basics such as salt and pepper or oils. It's mostly unusable.
Checkout was interesting as well. The property specific instructions said our garbage can would be labeled, but there was no garbage for our unit. I had to throw trash in another unit's can. The property specific instructions also said to unload a non-existent dishwasher.