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Chapter San Francisco

2.0 star property

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Photo gallery for Chapter San Francisco

Full-sized fridge, microwave, toaster
Interior detail
Blackout curtains, free WiFi, bed sheets
Hallway
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Laundry room
  • Housekeeping
  • Kitchen

Explore the area

View in a map
1533 Franklin Street, San Francisco, CA, 94109
  • Place, Van Ness Avenue
    ‪2 min walk‬
  • Place, The Regency Ballroom
    ‪3 min walk‬
  • Place, SF Masonic Auditorium
    ‪11 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪26 min drive‬

Room options

View all photos for Economy Class Pod in 4 Bed Female Dorm

Blackout curtains, free WiFi, bed sheets

Economy Class Pod in 4 Bed Female Dorm

10.0 out of 10
Exceptional
(1 review)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for STANDARD FULL BED ADA - Sleeps 2

STANDARD FULL BED ADA - Sleeps 2 | Blackout curtains, free WiFi, bed sheets

STANDARD FULL BED ADA - Sleeps 2

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for 3-Bed Deluxe Cabin Mixed Room

3-Bed Deluxe Cabin Mixed Room | Blackout curtains, free WiFi, bed sheets

3-Bed Deluxe Cabin Mixed Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Shared Premium cabin mixed room

Shared Premium cabin mixed room | Blackout curtains, free WiFi, bed sheets

Shared Premium cabin mixed room

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for 4-Bed Deluxe Cabin Mixed Room

Blackout curtains, free WiFi, bed sheets

4-Bed Deluxe Cabin Mixed Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Single Bunk in 4-Bed Dorm (Female Room)

Blackout curtains, free WiFi, bed sheets

Single Bunk in 4-Bed Dorm (Female Room)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Single Bunk in 6-Bed Dorm (Male Room)

Blackout curtains, free WiFi, bed sheets

Single Bunk in 6-Bed Dorm (Male Room)

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Single Bunk in 4-Bed Dorm (Mixed Room)

Blackout curtains, free WiFi, bed sheets

Single Bunk in 4-Bed Dorm (Mixed Room)

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Single Bunk in 6-Bed Dorm (Mixed Room)

Blackout curtains, free WiFi, bed sheets

Single Bunk in 6-Bed Dorm (Mixed Room)

9.6 out of 10
Exceptional
(12 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Single Bunk in 6-Bed Dorm (Mixed Room)

Blackout curtains, free WiFi, bed sheets

Single Bunk in 6-Bed Dorm (Mixed Room)

  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Shared Premium cabin mixed room

Shared Premium cabin mixed room | Blackout curtains, free WiFi, bed sheets

Shared Premium cabin mixed room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Bunk in 6-Bed Dorm (Mixed Room)

Blackout curtains, free WiFi, bed sheets

Single Bunk in 6-Bed Dorm (Mixed Room)

  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Single Bunk in 6-Bed Dorm (Mixed Room)

Blackout curtains, free WiFi, bed sheets

Single Bunk in 6-Bed Dorm (Mixed Room)

  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Single Bunk in 6-Bed Dorm (Mixed Room)

Blackout curtains, free WiFi, bed sheets

Single Bunk in 6-Bed Dorm (Mixed Room)

  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Single Bunk in 6-Bed Dorm (Mixed Room)

Blackout curtains, free WiFi, bed sheets

Single Bunk in 6-Bed Dorm (Mixed Room)

  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Single Bunk in 6-Bed Dorm (Mixed Room)

Blackout curtains, free WiFi, bed sheets

Single Bunk in 6-Bed Dorm (Mixed Room)

  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Single Bunk in 6-Bed Dorm (Mixed Room)

Blackout curtains, free WiFi, bed sheets

Single Bunk in 6-Bed Dorm (Mixed Room)

  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Economy Shared Dormitory

Blackout curtains, free WiFi, bed sheets

Economy Shared Dormitory

  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Basic Room

Blackout curtains, free WiFi, bed sheets

Basic Room

  • Sleeps 3
  • 1 Single Bunk Bed

View all photos for Basic Cabin

Blackout curtains, free WiFi, bed sheets

Basic Cabin

  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Quadruple Room

Blackout curtains, free WiFi, bed sheets

Basic Quadruple Room

  • Sleeps 4
  • 1 Single Bunk Bed

Similar properties

Interior
FOUND Hotel Carlton, Nob Hill
  • Free Wi-Fi
  • 24/7 front desk
4.3 out of 5, Excellent, 1,280 reviews
The price is CHF 65
includes taxes & fees
23 Feb - 24 Feb
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About this property

Chapter San Francisco

Victorian hostel with a coffee shop/cafe, near Lombard Street
This smoke-free hostel features a coffee shop/cafe, coffee/tea in a common area and a microwave in a common area. WiFi in public areas is free. Other amenities include a fridge in a common area, concierge services and laundry facilities. Bathrooms are shared and change of towels is available on request.
Chapter San Francisco offers 40 shared accommodations with all-in-one washer/dryers and shared/communal kitchens. Guests can make use of the in-room full-sized fridge/freezers and microwaves. Guests have access to shared bathrooms. Bathrooms include a shower and hairdryers.

This San Francisco hostel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 500+ Mbps (good for 6+ people or 10+ devices). 42-inch LED televisions come with digital channels. Housekeeping is offered on a daily basis and change of towels can be requested.

Our customers tell us that they can't get enough of the helpful staff at Chapter San Francisco. During your stay, you're just a quick walk from Van Ness Avenue. Enjoy features like free WiFi in public areas, plus a coffee shop/cafe and concierge services.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices)) and wired Internet
  • Enjoy a bite to eat at the café
  • Amenities include locker space, laundry facilities and multilingual staff
  • Just a 4-minute drive from Moscone Convention Center and a few minutes from Golden Gate Park
There's a coffee shop/cafe on site. Public spaces have free WiFi and wired Internet. Chapter San Francisco also features multilingual staff, coffee/tea in common area, and concierge services. A complete renovation of Chapter San Francisco was completed in January 2023.

This Victorian San Francisco hostel is smoke free.

Pistachio Cafe – This café serves breakfast, brunch and lunch.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 6:00 AM to midnight; USD 40 per day; reservations required
  • Street parking available
  • Onsite parking includes off-street options

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Pistachio Cafe

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • No lift
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Thin carpet in room

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 1905
  • Communal living room
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Renovated entire property - January 2023
  • Smoke-free property
  • Victorian architecture
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • 3 detached shared bathrooms
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 42-inch LED TV with digital channels
  • Streaming services

Food and drink

  • Full-sized refrigerator/freezer
  • Microwave
  • Shared kitchen access
  • Tea bags/instant coffee
  • Toaster

More

  • All-in-one washer/dryer
  • Heating
  • Mobile key entry
  • Shared accommodation

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 10
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
Guests are recommended to download the property's WhatsApp mobile app before check-in
This property enforces quiet hours from 10:00 PM to 9:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 40 per day (1100 ft away; open 6:00 AM to midnight)
  • Early check-in fee: USD 10 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)
  • Laundry fee: USD 10
  • Towels fee: USD 2 (or guests may bring their own)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
The front desk at this property is open daily from 9:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. Guests must contact the property in advance for check-in information and an access code. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's WhatsApp mobile app before check-in. At the property, quiet hours are enforced between 10:00 PM and 9:00 AM.
Property Registration Number 812979298

We should mention

  • Children 17 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Chapter Francisco Francisco
Chapter San Francisco San Francisco
Nap York San Francisco Sleep Station
Chapter San Francisco Hostel/Backpacker accommodation

Chapter San Francisco Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 290 out of 394 reviews
Rating 8 - Good. 59 out of 394 reviews
Rating 6 - Okay. 17 out of 394 reviews
Rating 4 - Poor. 14 out of 394 reviews
Rating 2 - Terrible. 14 out of 394 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Stephanie

Stayed 8 nights in Nov 2025

4/10 Poor

Savannah

Liked: Cleanliness, staff & service
Disliked: Room comfort
Pros: close to the bart and lots of food. Kind staff. Cleaner than most hostels. Good wifi. Cons: Hot. Noisy dorm mates with the squeaky beds and gear cages under the bed that need wd40. No mirror in bathrooms mean people have to get ready in the room and turn on the lights and make noise. Not fun.
Stayed 2 nights in Nov 2025

4/10 Poor

Noah

Stayed 2 nights in Oct 2025

2/10 Terrible

James L

I was rejected because my san francisco residency! This should have been mentioned and advertised clearly by Chapter and by Hotels.com.
Stayed 2 nights in Oct 2025

4/10 Poor

Trinity

Stayed 1 night in Oct 2025

10/10 Excellent

Sue

Liked: Cleanliness, amenities, property conditions & facilities
Single female - first time in San Francisco Hostel was perfect. I was in a female only room dorm which slept 4 Room was clean, showers and toilets clean. Kitchen was small but I didn’t actually use for cooking as was out all day. This place was ideal as central to what was needed
Stayed 4 nights in Oct 2025

10/10 Excellent

Benjamin, San Francisco

Stayed 2 nights in Oct 2025

10/10 Excellent

Morgan

Liked: Staff & service, amenities, property conditions & facilities
Loved my stay here! Guests were super friendly and respectful, loved the locker space. Bed was comfortable too and I loved the shelf and outlets inside the pod. Kitchen area was awesome as well. A few things I’d fix: on my first morning, the housekeeping man opened the blackout curtain of my pod. A huge hit of bright light and a random person looking at me was not the best wake up call, lol. Another thing was that despite paying $80 extra to move to an “all girls floor”, they never specified that it would be just my room. The shower room is shared with male/female no matter what floor you’re on which can be difficult when you can hear a male enjoying himself in the stall next to you.
Stayed 3 nights in Oct 2025

8/10 Good

Grace

Liked: Amenities
Clean and 2 blocks from Whole Foods grocery stor.
Stayed 7 nights in Oct 2025

10/10 Excellent

SUSUMU

Stayed 4 nights in Oct 2025

8/10 Good

Irwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While I understand the concerns about homelessness in San Francisco, it's important to differentiate between individuals who are experiencing homelessness due to circumstances like eviction or high rent, and those who may have other issues. Many of us are employed, do not use drugs or alcohol, and simply lack stable housing. I was grateful that the front desk allowed me to stay for the one night I had already booked, but it's disheartening to know that longer-term options are not available to residents like myself. I believe that establishments should consider opening their doors to San Francisco residents, especially those who are struggling to find a place to stay despite having jobs and being responsible members of the community. But all in all it’s a good place and I will recommend it to non-local people.
Stayed 1 night in Oct 2025

2/10 Terrible

Chad

Disliked: Staff & service
False advertising
Stayed 3 nights in Oct 2025

8/10 Good

Applejane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My very first time staying at a hostel as a woman and I can’t explain enough how impress I am with it. I usually come to San Francisco for work and don’t need much besides the basic amenities. Which they provided greatly and the staff were amazing. Everything was clean and very much to the instruction. I do have minor complains about my fellow room mates who did not respect the quiet hours. The constant slamming of the doors and the disregard of the late hours, which I would greatly appreciate some sleep. I understand it’s a shared space but I was hoping just a little consideration for other people and too be quieter inside the rooms past 10pm. Overall, I would definitely come back again and maybe upgrade my room. Thank you so much!
Stayed 4 nights in Oct 2025

8/10 Good

K'von

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lounge space is pretty small, but clean and efficient. Associate on ring bell was very helpful getting me set in. Bed space was nice and private. My best hostel experience yet.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, washrooms, showers, and lounge! Great location for exploring San Francisco. Street parking is free as long as you look carefully at the signs because cars get towed for not obeying the times allowed for parking.
Stayed 3 nights in Oct 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Well located near downtown. Having a semi private room made a big difference.
Stayed 1 night in Oct 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy traveling

My stay was clean, comfortable, quiet, with nice thick white towels, and a convenient location, with a nice lounge and friendly smiling staff. For me, it was ideal for my solo traveling purposes at a great price point
Stayed 2 nights in Oct 2025

6/10 Okay

camilla

Stayed 1 night in Sep 2025

8/10 Good

denise

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Different concept ..apartment 3 part buildings with shared rooms, lounge, kitchen, basic prices, rare find on Expedia ..fun
Stayed 1 night in Oct 2025

10/10 Excellent

Bryan

Stayed 1 night in Sep 2025

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Megan was awesome
Stayed 1 night in Oct 2025

8/10 Good

Naomi

Liked: Staff & service, room comfort
Mostly clean - there was no lock provided for the locker; i had to buy it. Waste of money and of resources. The ceiling in the shower was cracked and falling apart, shower curtains were pink at the bottom like they hadn't been bleached ever and there was hair in the shower. No recycling facilities or place to leave extra food for people to use.
Stayed 1 night in Sep 2025

10/10 Excellent

Ashley

Stayed 2 nights in Sep 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet
Stayed 2 nights in Sep 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025