Carpet floor was completely covered in stains. I have never witnessed anything so disgusting, I immediately asked for a refund due to negligence on their behalf. Didnât receive one and the front desk doesnât answer.
i arrived at the lobby about 10:30pm to check in and no one was there and door was closed. There was a hand written paper that said they where going to be back by 11pm and no one showed up till 11:18pm. Once i got to the room the room was not clean, there was stains in the walls and the carpet was absolutely dirty. Since it was late i stayed and the next morning when i woke up to shower i turned the water to the hot position and it did not get hot at all. I was very disappointed on my stay at Park Pointe Hotel and would really appreciate if i could get a refund or even a credit.
This hotel does not provide a comfortable stay. There was no hot water, my bad, and my towels were all dirty; there was no one on staff to even check out of the hotel
No hot water . Almost tepid water . No television . TV works . No channels available . Frequent nuisance events from unknown sources . Cigarettes , body order , etcetera . Maid pulled the shade down on my flowers I set in the window .
I have looked forward to staying here and have never had these problems here before.
The buffet has a new floor .
This is the highest price I have ever paid here and the worst stay .