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Holiday Inn Cucuta by IHG

4.0 star property

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Photo gallery for Holiday Inn Cucuta by IHG

Porch
Outdoor pool
Exterior
Daily buffet breakfast (COP 50000 per person)
2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service

Explore the area

View in a map
Entre Las Calles 11a Avenida 2e Esquina, San José de Cúcuta, Norte de Santander, 540006
  • Place, Ventura Plaza Commercial Center
    ‪3 min walk‬
  • Place, Colon Park
    ‪6 min walk‬
  • Place, Gobernación Norte de Santander
    ‪11 min walk‬
  • Airport, Cucuta (CUC-Camilo Daza Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room

Minibar, in-room safe, desk, soundproofing

Standard Room

9.8 out of 10
Exceptional
(8 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Standard Room, 1 King Bed (High Floor) | Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(5 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(24 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, in-room safe, desk, soundproofing

Standard Room, 2 Double Beds

9.8 out of 10
Exceptional
(47 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds (High Floor)

Minibar, in-room safe, desk, soundproofing

Standard Room, 2 Double Beds (High Floor)

9.6 out of 10
Exceptional
(13 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Minibar, in-room safe, desk, soundproofing

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Junior Suite, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Holiday Inn Cucuta by IHG

Suburban hotel with 2 restaurants and 24-hour fitness centre
2 restaurants, an outdoor pool and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Holiday Inn Cucuta by IHG offers 96 accommodations with minibars and a safe. A pillow menu is available. Televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

This San José de Cúcuta hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a steam room and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Cucuta by IHG. During your stay, you're just a quick walk from Banco de la Republica Cultural Area. Enjoy features like free WiFi in public areas, plus 2 restaurants and an outdoor pool.
  • Free WiFi and wired Internet
  • Enjoy international cuisine while dining at Madeira
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and a steam room
  • Steps from Ventura Plaza Commercial Center and 3 minutes on foot from Banco de la Republica Cultural Area
Holiday Inn Cucuta by IHG offers its guests an outdoor pool, a steam room, and a 24-hour fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business centre and a meeting room. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Cucuta by IHG.

This 4-star San José de Cúcuta hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Madeira – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Terraza Sorrento – This restaurant specialises in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: COP 50,000 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Madeira
  • Terraza Sorrento

Things to do

  • 24-hour gym
  • Outdoor pool
  • Steam room

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 45-inch TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 7 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately COP 50000 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 8 AM to 8 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Cucuta Hotel
Holiday Inn Cucuta Hotel San José de Cúcuta
Holiday Inn Cucuta San José de Cúcuta
Hotel Holiday Inn Cucuta San José de Cúcuta
San José de Cúcuta Holiday Inn Cucuta Hotel
Holiday Inn Cucuta Hotel
Hotel Holiday Inn Cucuta
Holiday Cucuta San Jose Cucuta

Reviews

Holiday Inn Cucuta by IHG Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 771 out of 1012 reviews
Rating 8 - Good. 149 out of 1012 reviews
Rating 6 - Okay. 38 out of 1012 reviews
Rating 4 - Poor. 21 out of 1012 reviews
Rating 2 - Terrible. 33 out of 1012 reviews

Reviews

8/10 Good

Selva, Weston

Liked: Cleanliness, amenities, property conditions & facilities
Overall good value for money. Price seems to go up each time we stay. Location is good as it’s next to a shopping center.
Stayed 1 night in Sep 2025

10/10 Excellent

Carlos, Fairfax

Liked: Cleanliness, staff & service, property conditions & facilities
Cleaning and staff
Stayed 1 night in Aug 2025

10/10 Excellent

Joel

Stayed 2 nights in Sep 2025

10/10 Excellent

Rosana

Stayed 1 night in Sep 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
⭐⭐⭐⭐⭐ Mi estadía en el Holiday Inn Cúcuta fue excelente. El hotel es muy conveniente, con una ubicación ideal, todo está limpio y bien cuidado, y las habitaciones son muy confortables. El ambiente transmite tranquilidad y el servicio es muy bueno. Sin duda, volvería a hospedarme aquí otra vez.
Stayed 1 night in Sep 2025

6/10 Okay

Liza

Business traveller
Liked: Cleanliness
Stayed 3 nights in Jul 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about our stay was perfect. The room was very clean, the shuttle service was on time, and we had excellent customer services.
Stayed 4 nights in Aug 2025

10/10 Excellent

Carmen Lydia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good experience, will go back and never leave without tasting the amazing pizza from the terrace restaurant! Delicious!
Stayed 5 nights in Aug 2025

10/10 Excellent

Victor Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Todo el personal fueron súper amables, y siempre dispuestos a ayudarte, especialmente los de la recepción.
Stayed 1 night in Aug 2025

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 5 nights in Aug 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Falto más organización en el servicio de desayuno con respecto la disposición de las tazas de café, platos, cubiertos por cuanto no están bien accesible y cerca de donde corresponderia
Stayed 1 night in Jul 2025

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuve cuatro noches con mi familia, fue excelente. La atención del personal es muy buena, la localización excelente y segura.
Stayed 4 nights in Aug 2025

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the room a lot, it was c by
Stayed 2 nights in Aug 2025

8/10 Good

Lindsay

Stayed 1 night in Aug 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Alexis Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff

Very professional and friendly staff
Stayed 1 night in Jul 2025

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Juancarlo, New Orleans

Stayed 1 night in Jul 2025

10/10 Excellent

Zaymar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Salvador

Stayed 1 night in Jul 2025

10/10 Excellent

rogger

Stayed 2 nights in Jun 2025

10/10 Excellent

Dohrys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está bien localizada , tiene restaurante y un rooftop muy bonito . El desayuno súper completo y muy bueno . Muy agradable el hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Wimberg

Stayed 1 night in Jul 2025

10/10 Excellent

Ariel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Nest door to a shopping center, safe , the place is well maintained and spotless clean.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jorge Miguel, Fulshear

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I recently stayed at this hotel, and it was truly a wonderful experience from start to finish. The property itself is well maintained, with comfortable rooms and excellent amenities. But what really made my stay exceptional was the outstanding service. I especially want to recognize Mr. Max, who was by far the best person and employee I encountered during my visit. Max went above and beyond in every interaction, whether it was answering questions, offering helpful recommendations, or simply greeting guests with genuine warmth and kindness. His professionalism, attentiveness, and positive attitude made such a difference and truly elevated my stay. If you’re considering a visit, I highly recommend it and be sure to say hello to Max. He’s a remarkable person and a credit to the entire hotel team.
Stayed 4 nights in Jun 2025