4/10 Poor
Dharma
Travelled with family
2 Jun 2025
Disliked: Amenities, property conditions & facilities
The only reason why I don’t rate the property as terrible is because our bartender at the pool was amazing and suggesting drinks for us to try. But as soon as we go there nothing was explained to us, the memberships and the different levels and restrictions, we were never give a towel card so we didn’t have towels for the first for the pool, we had to call down several times for our bags to be brought to our room since they took them when we arrived, when Luis was supposed to reservations for the restaurants he which the times and dates (disrupting our plans for my sister’s Birthday Dinner) and it wasn’t shared that the property was under construction. There were multiple times that we had to take the long way to our hotel room because the construction blocked our way to get to the elevators. Each day it seemed like there was a new problem and when we went to address it we were shrugged off because we booked on Expedia. They made it a point to be clear that since we used Expedia that they would address our concerns at their convenience. I would highly recommend staying somewhere else especially since the only time they appeared to have everything together was when it looked like there was a site visit happening. It was apparent by all of a sudden, the lifeguard equipment being hung by the pool, the once two out of the four bathrooms stalls(by pool) now miraculously fixed, handicap was available, and the bucket that was used in the bathroom to catch the overflow water was gone
Dharma
Stayed 5 nights in May 2025