Hereâs a clearer, more polished version that sounds strong, professional, and well-written:âž»This place was truly unacceptable. From the start, I had difficulty finding the apartment and sent several messages to the host with no response. I called multiple times and still heard nothing. It wasnât until much later that someone finally replied â and when they did, they were extremely rude.I also asked about parking, since I was told there was free on-site parking. That turned out to be completely false. We had to pay an additional 20 per night.When we finally entered the room, it was dirty. There was a carpet rug under the sofa that smelled awful. The bed was uncomfortable, and the sheets had a bad odor. When I tried to take a shower, there was no hot water, and to make matters worse, there were cockroaches.I requested a refund due to all of these issues, but it was immediately denied.