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Hotel Puerto Valdes

4.0 star property
VIP Access

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Photo gallery for Hotel Puerto Valdes

Presidential Penthouse | 1 bedroom, premium bedding, pillow-top beds, in-room safe
Point of interest
Presidential Penthouse | Terrace/patio
Studio | 1 bedroom, premium bedding, pillow-top beds, in-room safe
Lobby sitting area

Popular amenities

  • Gym
  • Pet-friendly
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

Map
100 Calle Valdés, San Juan, San Juan, 00901
  • Port of San Juan
    ‪3 min walk‬
  • Puerto Rico Convention Center
    ‪4 min drive‬
  • Pan American Pier
    ‪5 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Studio

Deluxe Studio | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Deluxe Studio

9.4 out of 10
Exceptional
(9 reviews)
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Apartment

1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Apartment

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Studio

Studio | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Studio

9.8 out of 10
Exceptional
(26 reviews)
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Luxury Apartment

1 bedroom, premium bedding, pillow-top beds, in-room safe

Luxury Apartment

8.8 out of 10
Excellent
(8 reviews)
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premier Apartment

Premier Apartment | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Premier Apartment

7.0 out of 10
Good
(4 reviews)
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Signature Penthouse

Signature Penthouse | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Signature Penthouse

10.0 out of 10
Exceptional
(2 reviews)
  • Bay view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Presidential Penthouse

Presidential Penthouse | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Presidential Penthouse

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About this property

Hotel Puerto Valdes

Colonial hotel with free local area shuttle and 24-hour fitness centre
A restaurant, a 24-hour fitness centre and a rooftop terrace are available at this smoke-free hotel. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle and a free cruise terminal shuttle. Other amenities include a 24-hour business centre, a business centre and conference space. Housekeeping is available on request.
Hotel Puerto Valdes offers 15 accommodations with espresso makers and a safe. This individually decorated and furnished accommodation includes double sofa beds and desks. Pillowtop beds feature premium bedding. A pillow menu is available. Microwaves and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This San Juan hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Televisions come with premium cable channels. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hotel Puerto Valdes. During your stay, you're just a quick walk from Port of San Juan. Enjoy features like free WiFi in public areas, free self-parking and a free area shuttle.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy a bite to eat at the steakhouse
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute walk from Port of San Juan and a 1-minute drive from Pan American Pier
  • Free shopping centre, ferry terminal and local-area shuttle service
  • Pets welcome for a fee
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 1200 square feet (111 square metres) and includes conference space. An area shuttle within 4 kilometres and A cruise ship terminal shuttle are free. A 24-hour fitness centre, a rooftop terrace, and a vending machine are also featured at the business-friendly Hotel Puerto Valdes. The hotel can provide concierge services and wedding services. Self parking is free.

This 4-star San Juan hotel is smoke free.

CARNES STEAKHOUSE – This steakhouse only serves dinner. Reservations are required.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 4 kilometres
  • Free casino shuttle
  • Free cruise terminal shuttle
  • Free ferry terminal shuttle
  • Free shopping centre shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant
  • Couples/private dining

Restaurants on site

  • CARNES STEAKHOUSE

Things to do

  • 24-hour gym
  • Art gallery
  • Wine tasting room

Family friendly

  • Free area shuttle
  • Free cot
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,200 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Espresso maker
  • Freezer
  • Hob
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per accommodation (varies based on length of stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hotel Puerto Valdes offers transfers from the cruise terminal. Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

Property is also known as

Puerto Valdes
Hotel Puerto Valdes Hotel
Hotel Puerto Valdes San Juan
Hotel Puerto Valdes Hotel San Juan

Hotel Puerto Valdes Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 293 out of 457 reviews
Rating 8 - Good. 97 out of 457 reviews
Rating 6 - Okay. 36 out of 457 reviews
Rating 4 - Poor. 17 out of 457 reviews
Rating 2 - Terrible. 14 out of 457 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great air conditioning. No one came for room service but provoded anything we needed upon request
Stayed 4 nights in Apr 2025

8/10 Good

JOHN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We walked around barefoot in the room and our feet were dirty from the floor. The floor in the bedroom was loose and would pinch your feet when stepped on a certain way and/or cut your foot since it is laminate. A sun shade for the patio would have been nice. The staff was awesome. Overall, I would recommend a stay here. It is close to old San Juan.
Stayed 3 nights in Apr 2025

10/10 Excellent

Felicia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a great time, staff was super friendly, the rooms were so comfortable, and love that you're dog friendly! we will be back :)
Stayed 3 nights in Apr 2025

8/10 Good

mengqiu

Stayed 2 nights in Apr 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rooftop & private patio were great!

The hotel was great for our family of 4 and two other families that we were traveling with. It was a 15-20 min walk one way to Old San Juan and about the same distance the other way to the beach. The rooftop was a great place to wind down after a day out. And we loved that our unit had a kitchenette and large outdoor patio. The hotel also accommodated with a 2nd pull out couch for our two kids.
Stayed 3 nights in Mar 2025

2/10 Terrible

Champion

Disliked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 2 nights in Apr 2025

10/10 Excellent

Romy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a new, very well kept little hotel with a rooftop jacuzzi and restaurant. Views of the bay and a Ferris wheel. It’s not as close to the charming parts of Old San Juan as we wished, but we walked there one day (in about 30 minutes) and the hotel concierge drove us there and picked us up in their “shuttle” (a fun yellow golf cart!) the other times. Great concierges!!! There’s a very small gym - not enough room to even turn around- but I borrowed some weights and took them to the rooftop to work out, then returned them. Our room had a comfortable bed and a comfortable pullout couch and kitchenette.
Stayed 2 nights in Apr 2025

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good place
Stayed 5 nights in Apr 2025

8/10 Good

Myles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, just a short walk from Old San Juan. We walked late at night and always felt safe. Very basic hotel, but has everything you need. Staff was wonderful. Parking on sight was super convenient. Great breakfast spot five minutes away called Tostada. Air conditioner worked and water was hot. Bed sheets and towels were clean and room was tidy.
Stayed 4 nights in Apr 2025

6/10 Okay

MKayla

Stayed 3 nights in Apr 2025

10/10 Excellent

David

Stayed 3 nights in Apr 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

4/10 Poor

RICK

Disliked: Cleanliness, property conditions & facilities, room comfort

Decent Stay, But Missed the Mark on Basics

The hotel room was spacious, which gave a nice sense of openness upon arrival. However, it was immediately clear that the hotel is older and in need of maintenance. Pieces of the ceiling were visibly falling, and the floors looked like they hadn’t been swept or mopped in some time. The bathroom didn’t have any toilet paper, and I had to call the front desk just to get some. While the hotel did serve its basic purpose, it’s not a place I would choose to stay at again. I also requested room service during their posted hours, but when I returned, the room hadn’t been touched. Overall, it feels like the hotel is operating on very thin margins, and the quality and upkeep definitely reflect that.
Stayed 3 nights in Apr 2025

8/10 Good

kathy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel.
Stayed 2 nights in Apr 2025

8/10 Good

Heather

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Renee, SPRING HILL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Suzette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient.
Stayed 2 nights in Mar 2025

8/10 Good

Sheena

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The workers are very nice but tue cook deserve around of applause
Stayed 3 nights in Mar 2025

4/10 Poor

Janet

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The Tostados restaurant close by was excellent.
Stayed 3 nights in Mar 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Sara A.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and the staff was very helpful. We especially loved the service we received from Joseph. He was very knowledgeable and helpful! We rented a car, but we didn’t end up using it to drive much due to limited parking. We were able to walk through old San Juan from the location.
Stayed 2 nights in Mar 2025

2/10 Terrible

SIVA NARAYAN

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Utter disappointment in all ways. Unsafe location, shared room (2BR converted into hotel room), bathroom water seeping into bedroom, bathroom door had a key from inside as it wouldnt lock. $330 per night!!!! i wouldnt stay for free!! To solve the leakage issue, the management sent towels to place on the floor.
Stayed 3 nights in Mar 2025

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Michael

Travelled with family
Liked: Staff & service
Disliked: Amenities
The hotel was ok and servicable, but the air conditioner never turned off the whole time during stay. Which was nice while sleeping but freezing at all other times.
Stayed 2 nights in Mar 2025

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and helpful. Definitely recommending to family & friends. Thank you.
Stayed 2 nights in Mar 2025