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Iberostar Heritage Grand Mencey

5.0 star property
VIP Access

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Photo gallery for Iberostar Heritage Grand Mencey

Outdoor pool
Exterior
Lobby
4 restaurants, breakfast, lunch, dinner served; international cuisine
Banquet hall

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service

Explore the area

View in a map
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004
  • Place, Rambla de Santa Cruz
    ‪2 min walk‬
  • Place, Garcia Sanabria Park
    ‪2 min walk‬
  • Place, Plaza de Espana
    ‪13 min walk‬
  • Airport, Santa Cruz de Tenerife (TFN-Tenerife North)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Double Room

1 bedroom, minibar, in-room safe, individually decorated

Double Room

8.0 out of 10
Very good
(22 reviews)
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room (with Garden)

1 bedroom, minibar, in-room safe, individually decorated

Double Room (with Garden)

9.0 out of 10
Wonderful
(17 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Double Room Single Use

1 bedroom, minibar, in-room safe, individually decorated

Double Room Single Use

10.0 out of 10
Exceptional
(3 reviews)
  • 31 sq m
  • City view
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, minibar, in-room safe, individually decorated

Junior Suite

7.4 out of 10
Good
(3 reviews)
  • 45 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room, Garden View (single use)

1 bedroom, minibar, in-room safe, individually decorated

Double Room, Garden View (single use)

9.0 out of 10
Wonderful
(2 reviews)
  • 36 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, minibar, in-room safe, individually decorated

Superior Double Room

8.0 out of 10
Very good
(5 reviews)
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Suite

Suite | 1 bedroom, minibar, in-room safe, individually decorated

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 51 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

1 bedroom, minibar, in-room safe, individually decorated

Family Room

  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Family Room (2 Adults & 1 Child)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (2 Adults & 1 Child)

8.0 out of 10
Very good
(1 review)
  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

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About this property

Iberostar Heritage Grand Mencey

Luxury hotel with 4 restaurants and full-service spa
This hotel features 4 restaurants, a full-service spa and an outdoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a health club and a poolside bar. Housekeeping is available on request.
Iberostar Heritage Grand Mencey offers 261 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Plasma televisions come with satellite channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Santa Cruz de Tenerife hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Sensations has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
The breakfast at Iberostar Heritage Grand Mencey gets high marks from our customers. During your stay, you're just a quick walk from Rambla de Santa Cruz. Enjoy features like free WiFi in public areas, plus 4 restaurants and 2 bars.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy international cuisine at Los Menceyes, one of the property's 4 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with body treatments, body wraps or body scrubs at Spa Sensations
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the breakfast
  • Steps from Rambla de Santa Cruz and Garcia Sanabria Park
Iberostar Heritage Grand Mencey offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and 9 meeting rooms. A sauna, spa services, and a terrace are also featured at the luxury Iberostar Heritage Grand Mencey.

Smoking is allowed in designated areas at this 5-star Santa Cruz de Tenerife hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Los Menceyes – This fine-dining restaurant specialises in international cuisine and serves breakfast and dinner. A children's menu is available.
Restaurante Kon·Tiki – This restaurant specialises in Mexican cuisine and only serves lunch. Open selected days.
Los Laureles – This poolside restaurant specialises in Mediterranean cuisine and only serves lunch. Guests can enjoy al fresco dining (weather permitting). Open daily.
Restaurante Papa Negra – This fine-dining restaurant only serves dinner. Reservations are required. Open selected days.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (EUR 12 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 20 to 30 for adults and EUR 20 to 30 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Los Laureles
  • Los Menceyes
  • Restaurante Kon·Tiki
  • Restaurante Papa Negra

Things to do

  • Full-service spa
  • Health club
  • Outdoor pool
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (279 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Built in 1950
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • HDTV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimming costumes, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 20 to 30 for adults and EUR 20 to 30 for children
  • Nearby parking fee: EUR 12 per day (66 ft away)
  • Facilities fee: EUR 20 per person, per day and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number H-38-4-0000005

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Hotel Mencey
Hotel Iberostar Mencey
Iberostar Heritage Mencey
Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
Iberostar Grand Mencey
Iberostar Heritage Grand Mencey Hotel
Iberostar Hotel Grand Mencey
Iberostar Hotel Mencey
Iberostar Mencey
Iberostar Mencey Grand Hotel
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

Iberostar Heritage Grand Mencey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 700 out of 1004 reviews
Rating 8 - Good. 232 out of 1004 reviews
Rating 6 - Okay. 51 out of 1004 reviews
Rating 4 - Poor. 15 out of 1004 reviews
Rating 2 - Terrible. 6 out of 1004 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spa at this hotel, a wonderful stay
Stayed 2 nights in Aug 2025

6/10 Okay

Ivan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

2nd time and not the same

Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
Stayed 3 nights in Aug 2025

10/10 Excellent

Prakash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking should have been included. Otherwise - great stay
Stayed 4 nights in Aug 2025

10/10 Excellent

Lee

Stayed 7 nights in Jul 2025

10/10 Excellent

RANDAL, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Eric

Liked: Staff & service, amenities, property conditions & facilities
The only downside to this hotel is that it's such a nice place with a great staff, lovely garden, beautiful swimming pool and much more. My concern is that it will be SO popular that us little people will never get a room there again! 😳🤔😄😆 A great hotel. Super wonderful staff. I'd encourage them to.expand their TV channel selection though. We would absolutely stay there again. 🙏
Stayed 7 nights in Jul 2025

10/10 Excellent

Yunia

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 5 nights in Jul 2025

10/10 Excellent

Astrid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close to park ans centrally located. Friendly staff.
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Kit

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place, good food, staff were brilliant
Stayed 5 nights in Jun 2025

10/10 Excellent

ADOLFO

Liked: Cleanliness, staff & service, room comfort

Best hotel in Sta Cruz

Excellent hotel. Great Gym/SPA facility. Special mention to breakfast team such as Julio and Ernesto among other. Overall best option in Sta Cruz.
Stayed 9 nights in Jun 2025

10/10 Excellent

Charles Edward

Stayed 4 nights in Jun 2025

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here many times over the years. Been about 5 years since last visit and delighted to say that it’s better than ever. Staff are wonderful and friendly. Best hotel buffet breakfast that I’ve experienced. Public spaces great and fantastic pool area to relax and chill.
Stayed 12 nights in Jun 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Since the doors to the bathroom are glass and don’t close the lights in the bathroom should have dimmers so going to the toilet at night does not disturb the others sleeping. The shower temperature was hard to control , getting slowly too hot or slowly too cold. The mattress was too firm For me. Staff was very friendly and accommodating. The room service and restaurant food was great and the staff accommodated gluten free very well. Overall great experience!
Stayed 2 nights in Jun 2025

10/10 Excellent

Shannon Jane

Liked: Cleanliness
Stayed 3 nights in Jun 2025

10/10 Excellent

Maria concepcion

Liked: Cleanliness, amenities, property conditions & facilities
Wow
Stayed 3 nights in May 2025

10/10 Excellent

Victory

Stayed 4 nights in May 2025

10/10 Excellent

Francisco, Miami Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Julio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is amazing.
Stayed 4 nights in May 2025

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great and friendly staff

Excellent hotel with great service and ver friendly staff. Really enjoyed our stay here . Breakfast was delicious. We eat at lunchtime and found the food excellent and staff so pleasant to deal with always smiling and pleasant . Carlos and ladies at reception were so helpful and friendly. Made our stay here one we will fondly remember. Definitely coming back on another trip to Santa Cruz.
Stayed 5 nights in May 2025

10/10 Excellent

Ciaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in May 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel. great location
Stayed 1 night in Apr 2025