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Four Points by Sheraton Santa Cruz Scotts Valley

3.0 star property

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Photo gallery for Four Points by Sheraton Santa Cruz Scotts Valley

Property amenity
Suite, 1 King Bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi
Lobby
Lounge
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Gym
  • Laundry
  • 24/7 front desk
  • Bar
  • Pet-friendly

Explore the area

View in a map
5030 Scotts Valley Drive, Scotts Valley, CA, 95066
  • Place, Zip Line
    ‪8 min drive‬
  • Place, Mystery Spot
    ‪10 min drive‬
  • Place, Santa Cruz Beach Boardwalk
    ‪11 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪34 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(47 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 2 Queen Beds, Non Smoking

9.2 out of 10
Wonderful
(49 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Multiple Beds, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Room, Multiple Beds, Non Smoking

9.0 out of 10
Wonderful
(9 reviews)
  • 47 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(15 reviews)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

LED TV, pay films

Suite, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 44 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds (Hearing Accessible)

Desk, blackout curtains, iron/ironing board, free WiFi

Room, Multiple Beds (Hearing Accessible)

  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed (Hearing Accessible)

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 2 Queen Beds (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Hilton Santa Cruz/Scotts Valley
  • Pool
  • Hot tub
  • Pet-friendly
  • Free WiFi
4.1 out of 5, Very good, 1,214 reviews
The price is CHF 98
includes taxes & fees
16 Nov - 17 Nov
Hilton Santa Cruz/Scotts Valley

About this property

Four Points by Sheraton Santa Cruz Scotts Valley

Hotel in Scotts Valley with fitness centre and 24-hour business centre
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business centre and self parking. Housekeeping is available on request.
Four Points by Sheraton Santa Cruz Scotts Valley offers 128 air-conditioned accommodations with free newspapers and coffee/tea makers. 55-inch LED televisions come with pay-per-view films. Bathrooms include baths or showers and complimentary toiletries.

This Scotts Valley hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Four Points by Sheraton Santa Cruz Scotts Valley. During your stay, you'll be close to University of California, Santa Cruz. Free WiFi in public areas, a restaurant and a gym are available.
  • Free WiFi
  • Enjoy American cuisine while dining at 5030
  • Self-parking available for a fee
  • Amenities include a front desk safe, a 24-hour business centre and 2 meeting rooms
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 13 minutes by car from Monterey Bay and 11 minutes from Santa Cruz Beach Boardwalk
  • Cats and dogs welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 2 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 2000 square feet (186 square metres) and includes conference space. A fitness centre, a terrace, and a garden are also featured at the business-friendly Four Points by Sheraton Santa Cruz Scotts Valley. For a fee, parking is available.

This 3-star Scotts Valley hotel is smoke free.

5030 – This restaurant specialises in American cuisine and serves breakfast and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (USD 5 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • 5,030

Things to do

  • Gym
  • Vineyard
  • Windsurfing
  • Wine tasting room

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 2,000 square feet of conference space
  • 24-hour business centre

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Terrace
  • Vineyard

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV
  • Pay films

Food and drink

  • Coffee/tea maker
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay (maximum USD 75.00 per stay)
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 5.00 per night
  • Pet fee: USD 75 per pet, per stay (maximum USD75.00 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and debit cards; cash is not accepted
This property uses solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Four Points Santa Cruz Scotts Valley Hotel
Four Points Santa Cruz Hotel
Four Points Santa Cruz
Hotel Four Points Santa Cruz Scotts Valley Scotts Valley
Scotts Valley Four Points Santa Cruz Scotts Valley Hotel
Hotel Four Points Santa Cruz Scotts Valley
Four Points by Sheraton Santa Cruz Scotts Valley Hotel
Four Points by Sheraton Santa Cruz Scotts Valley Scotts Valley
Four Points Santa Cruz Scotts Valley
Four Points by Sheraton Santa Cruz Scotts Valley Hotel
Four Points by Sheraton Santa Cruz Scotts Valley Scotts Valley

Four Points by Sheraton Santa Cruz Scotts Valley Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 567 out of 1003 reviews
Rating 8 - Good. 199 out of 1003 reviews
Rating 6 - Okay. 115 out of 1003 reviews
Rating 4 - Poor. 65 out of 1003 reviews
Rating 2 - Terrible. 57 out of 1003 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Paula

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cigarettes, medieval, & modern...

Room smelled of cigarettes but the night clerk said they were sold out so my family couldn't be moved. Next morning, I spoke to someone (handyman & reception lady) at the front desk but no one reached back out to me. I would definitely not stay again. Additionally, the room was very spacious but not enough light fixtures so it was very very dim and furniture was of a medieval and simple modern combo.
Stayed 1 night in Jul 2025

6/10 Okay

Lizzy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is the only property that is spacious enough for our family with double King option. Lovely stone lined entryway gives it a regal castle like feel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Hailey

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and helpful. Trevor was extremely helpful with check-in and anything else we needed! He was truly the goat. The room itself was clean and very nice. The only complaint I had is we were staying in a two bed room and one bed was insanely squeaky. Everytime they moved at night we were waking up. But our bed made no noise at all. Its crazy how much noise it made. Other than that, amazing stay. Will be staying again if I come to Santa Cruz for another over night.
Stayed 1 night in Aug 2025

10/10 Excellent

Janet

Loved the courtyard and that food was available in the lobby- also French doors that open onto balcony in my room
Stayed 4 nights in Jul 2025

4/10 Poor

Jacob

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort

Great staff, awful maintenance.

The front desk staff did their best to alleviate the problems we found with the room. Going from least bad to worst, the body wash in the shower was empty, the bottom of the desk was broken and hanging, there were big grey stains on the sheets, the front desk weren’t given a set in the right size for them to give to us, and worst of all, both beds’ mattresses had giant divots from presumably decades of use. This and the sheets appear to be due to a lack of maintenance funding. We left early.
Stayed 2 nights in Jul 2025

4/10 Poor

Angelina

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Amy

Stayed 4 nights in Jul 2025

10/10 Excellent

Mandy

Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was disappointed to be given a handicapped room even though we were not physically handicapped —- when asked for a room with a bathtub, was told there weren’t any handicapped rooms with tubs. We let them know we did not need a handicapped room but based on their observation we required one.
Stayed 1 night in Jul 2025

10/10 Excellent

ryan

Travelled with family and small children
Liked: Amenities
Clean! Great service!
Stayed 1 night in Jul 2025

2/10 Terrible

Samuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Still waiting to be refunded for being charged twi

Hotel was cool but what’s not is there was a mistake where they billed me 2 times for the same night and said I’d get refunded… here we are 30 days later and it’s still pending in my acc… 30 days for a refund is ridiculous
Stayed 5 nights in Jul 2025

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby and rooms are updated and have a nice overall look and feel. We ate at the restaurant which is really just a handful of tables in the lobby. The hotel staff double as the servers - so it wasn't like having a designated server and the tables were still somewhat dirty from whoever was there previously. The room was spacious and clean and the bathroom seemed recently updated. However it was VERY hard to even turn the hot water handle on and off. When we returned to the room later we discoverd a huge puddle of water by the front door. We called for maintenance and clean towels (since we used all the towels wiping up the water) around 8:20pm. By 9:15pm we still had no one arrive, so we called back and the front desk person said she was the only person on staff and couldn't leave the front desk. She offered to still run towels to us, but I declined as we wanted to get ready for bed. We soon discovered it was the newly installed mini split that drains water down the wall and right in front of the hallway door when the AC goes off. I woke up to the sound of water draining down onto the floor. Since I knew there was no other staff, we just dealt with it. But this cannot be the first time this has happened! There was a good amount of road noise and also hallway noise. Overall decent hotel and updated, but not the quietest or the nicest.
Stayed 1 night in Jul 2025

10/10 Excellent

Kim Robin

Stayed 1 night in Jun 2025

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant was a joke. The food was reheated frozen pizza from Costco. Not worth the money. 5030 was not a restaurant just a bar posing as a restaurant. The table were dirty and when I mentioned it to the girl behind the bar counter she said “oh really” so indignant, like I was crazy. She never even tried to explain why or clean the table.
Stayed 4 nights in Jul 2025

8/10 Good

Rasa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great staff, clean rooms. Some staining on carpets, use of so many disposables could be reduced by simply putting cups on rooms. Room itself was very spacious (suite). I’d definitely recommend and stay here again. Overall I rate the stay 3.5/5 stars. Albeit I’m tough on a hotel that cost this much a night. Steam clean the hallways and U would give it a higher rating.
Stayed 2 nights in Jul 2025

8/10 Good

Hannah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall, great stay!
Stayed 2 nights in May 2025

6/10 Okay

Bianca

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Harinder

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Free coffee and water in the reception at all times. Very clean property.
Stayed 2 nights in Jul 2025

8/10 Good

Kadia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Shea

Travelled with family
Liked: Cleanliness, property conditions & facilities
I was running behind due to car issues and called in advance to let them know. My room was prepaid. They told me I had to get there by 2 AM, and I was just leaving Vegas at 5 PM. I felt the need to race and it put us into dangerous situations. We barely ate dinner. We got there at 2:15 and attending seemed completely unbothered because we were prepaid! Of course! So why did the other employee tell me I was going to miss some mysterious 2 AM deadline? Really, gonna turn away a mom with kids who prepaid and drove 9 hours to get there when they’re exhausted? Make her rush and cry with stress? Also their dryer sucks, requires 2 full passes, no quarter machine or card option, and it made US late the next day.
Stayed 1 night in Jul 2025

10/10 Excellent

Linda

Stayed 1 night in Jun 2025

10/10 Excellent

giuliana, Riverside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property surrounded by trees. Large patio seating area with fire pits. Close to several locations And easy parking. Rooms are spacious, nice sized bathroom and shower. Open faced shower (no door)- tends to leave water everywhere. Our shower had a very slow drain causing us to pause between showers to wait for it to drain(a bit irritating when 4 people need to shower). Our only real complaint was the thin walls/ doors. We could hear people walking in the hallways and closing doors- its sounded very loud. BTW- no pool on premises for those interested
Stayed 2 nights in Jul 2025

4/10 Poor

Katherine

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
We were excited to stay here based on the reviews and pictures. Unfortunately, our stay was the most disappointing of our two week road trip on which we stayed at five different hotels and motels. When we arrived the music was so loud the folks working at the check-in desk had to shout. They told us there would be live music until 9pm. there was a strangely rowdy vibe in the lobby, but we went up to our room. Once we arrived we found we had been given a single king room instead of the room for 4 that we had booked. When we let the front desk know, they offered us a room with two queens, but it was next door to the "birthday girl" for the rowdy party in the lobby and overlooked the very loud party in the courtyard. With two kids we were not able to take this room because we knew how loud it would be all night. We went back to the king room and asked them to make up the hide-a-bed in the couch, which they politely agreed to. After dinner out we came back and our bed was not made even though it was bedtime for the kids. When we asked the front desk about it a different employee told us we had to do it ourselves and was honestly really rude about it. There was not bedding provided except a single sheet and very disgusting duvet insert. We had to ask for bedding three times and eventually received two shower curtains, two actual curtains, and a blanket. Then after another trip to the front desk we managed to get pillows. The hide-a-bed was ancient and had a thick bar in the middle
Stayed 2 nights in Jul 2025