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Pacific Inn Santa Cruz

2.0 star property

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Photo gallery for Pacific Inn Santa Cruz

Front of property
Breakfast area
Breakfast area
Indoor pool, outdoor pool
Interior

Reviews

5.0 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
330 Ocean St, Santa Cruz, CA, 95060
  • Place, Ocean Street
    ‪1 min walk‬
  • Place, Santa Cruz Beach Boardwalk
    ‪10 min walk‬
  • Place, Santa Cruz Wharf
    ‪15 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪58 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 Queen Bed

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Premium bedding, blackout curtains, iron/ironing board, rollaway beds

Deluxe Room, 1 King Bed, Jetted Tub

  • 27 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Premium bedding, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Premium bedding, blackout curtains, iron/ironing board, rollaway beds

Standard Double Room, 2 Double Beds

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Pacific Inn Santa Cruz

This hotel features an indoor pool, an outdoor pool and a hot tub. Free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, concierge services and express check-in.
Pacific Inn Santa Cruz offers 36 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool, an outdoor pool and a hot tub are on site.

Children aged under 12 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Pacific Inn Santa Cruz, you're just a quick walk from Ocean Street. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Amenities include a lift and coffee/tea in a common area
  • 13 minutes by foot from Santa Cruz Beach Boardwalk and a 5-minute drive from Monterey Bay
  • Dogs welcome for a fee (restrictions apply)
Pacific Inn Santa Cruz offers its guests an indoor pool, an outdoor pool, and a hot tub. Public spaces have free WiFi and wired Internet. Pacific Inn Santa Cruz also features a garden, coffee/tea in common area, and concierge services. Free self parking is available.

Smoking is allowed in designated areas at this Santa Cruz hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Hot tub
  • Indoor pool
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • Limited-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 1989
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10 PM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 20 per pet, per night, plus a deposit of USD 20 per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per stay
  • Breakage deposit: USD 250.00 per stay
  • Service fee: USD 5 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 20 per night
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7 AM - 10 PM.
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Pacific Inn Santa Cruz
Pacific Santa Cruz
Santa Cruz Pacific
Santa Cruz Pacific Inn
Ocean Pacific Hotel Santa Cruz
Ocean Pacific Santa Cruz
Pacific Inn
Pacific Inn Santa Cruz Hotel Santa Cruz
Pacific Inn Santa Cruz Hotel
Pacific Inn Santa Cruz Santa Cruz
Pacific Inn Santa Cruz Hotel Santa Cruz

Pacific Inn Santa Cruz Reviews

Reviews

5.0
Rating 10 - Excellent. 73 out of 985 reviews
Rating 8 - Good. 149 out of 985 reviews
Rating 6 - Okay. 219 out of 985 reviews
Rating 4 - Poor. 250 out of 985 reviews
Rating 2 - Terrible. 294 out of 985 reviews

5.2/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

4.6/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Maureen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

don’t book through this site!

You idiot, you booked us in a hotel that was not open!!’
Stayed 2 nights in Sep 2020
Verified

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

angry

We booked through you you gave us a hotel that was a COVID-19 mandated motel that should’ve not have been on your webpage this was leaving us with nowhere to stay
Stayed 1 night in Aug 2020
Verified

2/10 Terrible

Theresa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Closed for pandemic!

You need to do your homework! Pacific inn has been closed for quarantine since April! Luckily we found a beautiful Victorian inn that had vacancy!
Stayed 1 night in Aug 2020
Verified

6/10 Okay

Hannah

Disliked: Amenities, property conditions & facilities
Liked its close proximity to the Boardwalk and the beach. The continental breakfast was satisfactory. Did not like the condition of the room: broken tiles, shoddy paint jobs, caulking jobs, door didn't close w/o slamming, no TV remote in room. When my husband went to the desk to request one, the person raided another room, gave him a remote, which didn't work because it may have been programmed for the TV of the room from which it came.
Stayed 1 night in Mar 2020
Verified

8/10 Good

Donald

Liked: Cleanliness, staff & service, room comfort

Last minute needed a room for the night.

Our stay was pleasant. The place is being remodeled so things do show their age. The bed was very comfortable. The front desk staff was excellent and very friendly. We were told under new owner/ management... place being remodeled so I understand some of the appearance of being in need of update. Good value for location and hope to visit again after remodel is complete.
Stayed 1 night in Mar 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was in terrible condition. Everything was broken. Free breakfast wasn’t provided.
Stayed 1 night in Mar 2020
Verified

2/10 Terrible

Tholedo.

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first entered the room, I could already smell the huge amount of air wick they used to cover up the unpleasant smell of the room and we could also notice the huge amount of trash, the dried up gum, and the black stains that were on the carpet because it had not been vacuumed or cleaned at all. We then noticed a part of the bathroom floor sinked into the ground also noticing the rust on the bar that was holding the shower curtain. The fridge and the AC/Heater did not function as it should. The curtains that blocked the sunlight, were broken. The room was also lacking to have a smoke detector and you can also see wires dangling from the roof as you walked in. The heater on the pool that was outside didnt not work, making the water in it freezing. Lastly the wallpaper on the wall behind the bed was falling off and there was only one light we could use. On top of all they said these words " there was a problem with you card" we charged double.... ???? They blamed my card to get charged twiced... I totalty disapointed.
Stayed 1 night in Feb 2020
Verified

2/10 Terrible

Richard

Disliked: Cleanliness

If your desperate

Run down USed to be nice
Stayed 1 night in Feb 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It seams like management, does not care about the property. This is not my first time staying here, but it will be my last one. They are no investing or reinvesting in the property. the bathtub in the room that I stayed was in horrible condition. The room smelled and had to open the window, the glass from the window was cracked. And by the way, the swimming pool is not indoors. It is open. Too bad, because the location of this place is excellent.
Stayed 3 nights in Feb 2020
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Spa was not warm, pool is not indoors it has an open ceiling.
Stayed 1 night in Feb 2020
Verified

4/10 Poor

Dave

Liked: Staff & service
Disliked: Cleanliness, amenities
Beautiful exterior, friendly front desk, convenient location
Stayed 1 night in Feb 2020
Verified

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed less than an hour

Pool is not indoor. It is open to the sky. Not a winter option. Room was not cleaned. Not in good repair. Photos on a different device. Will upload later if I can. Checked in. Left for dinner. Came back and spent an hour trying to make the best of it. Couldn't. Supposed to be a fun long weekend getaway. Checked out after an hour. The front desk was not accommodating. Offered part of one nights stay as a refund We'd paid up front for three. We found another place to stay. Salvaged the trip. Still trying to get our money back.
Stayed 3 nights in Jan 2020
Verified

8/10 Good

Yvonne

Liked: Cleanliness, room comfort

Alt, geräumig, gut aber kein Frühstück

Gutes,aber älteres Hotel. Grosse Zimmer. Lockt mit 'Frühstück', hat am Morgen aber verschlafen. Sind aber wohl eh nur verschweisste Süssigkeiten. Kein wirkliches Frühstück wie auf hotels.com versprochen!!!
Stayed 1 night in Jan 2020
Verified

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here!!!!!! Health hazard!!!!!!

Nastiest place I’ve ever stayed. Black mold growing in room. Cigarette butts behind tv stand. Booked for three night and left after first night. No refund was told they were booked and they couldn’t move my room. Literal health hazard. I will be reporting them to the health inspector. Manager not on duty and never called me back.
Stayed 3 nights in Jan 2020
Verified

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible filthy we left.
Stayed 2 nights in Dec 2019
Verified

6/10 Okay

Jeanette

Disliked: Property conditions & facilities
Very disappointing - asked for handicapped bathroom and they said they didn't have one. Told me our room was a queen room and it was double bed. The next day I complained and got a king with handicapped bathroom but had to pay an additional amount of $12.00 for it. It was not as advertised! Advertised breakfast included but No breakfast, only coffee and apple juice. Very disappointed!!!!
Stayed 3 nights in Dec 2019
Verified

2/10 Terrible

Nena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty broken furniture coffee area disgusting stuff not friendly
Stayed 1 night in Oct 2019
Verified

8/10 Good

gerald

Liked: Cleanliness, staff & service, room comfort
Beware large construction project going on at property next to hotel. Only accept rooms on the west side of hotel. Probably project will be going on for about a year from November 2019. Easy parking. Very small negative item but it is unacceptable to have a light fixture without a lamp shade.
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
The spa. No disappointments. Might come back might not.
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice, cozy and cute little place. fun pool/spa

Great, cute little hotel
Stayed 2 nights in Nov 2019
Verified

2/10 Terrible

peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was disgusting I walked in and rite out and they will not give me a refund . Smokers and trash in the hallway . Pool is not indoor .
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel was cool and the only problem I have
Stayed 1 night in Oct 2019
Verified

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gutes Motel

Ganz angenehm Zimmer sauber Gutes Motel Für diesen Preis OK
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Mia

Liked: Staff & service
Convenience is the only reason why I’d stay here again! They allow pets but it’s obvious that the room has been previously damaged by previous guest pets. The floor laminates were chewed up, and the corners of most of the walls have residual staining from urine. Most edges of the walls especially in the bathrooms have some sort of cracking and mold. Our AC unit in 101 needs to seriously be replaced or get maintenance. When turned on, it makes a disturbing rattling and pounding noise. Luckily it was a colder stay there so we didn’t really need it. Surprisingly the room did not have a stench; the beds and pillows were comfortable. Water pressure and temperature were up to par! It’s definitely not a 5 star hotel but there weren’t cockroaches or rats in the walls so I’d stay again in a quick pinch if necessary.
Stayed 1 night in Oct 2019
Verified

2/10 Terrible

Debbie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing like the viewed post only had checked in t0 mi. Earlier and wanted to cancel the refused to give me any money back
Stayed 1 night in Oct 2019