Avis vérifié
6/10 Satisfaisant
Lucy J.
23 sept. 2019
Les points forts : Propreté et emplacement
Les points faibles : Arrivée et communication
Lovely Villa from the outside, dated internally, horrific owners and management.
Firstly, I will start with the good points. The location of the villa was perfect for us, centrally situated so great for everywhere we generally go when in Ibiza. The pool is also great, with the outside kitchen being a great addition to the property.
But, that is honestly all the niceties I can bestow upon this property.
I booked this villa for a family holiday of 7 days for myself, Husband, 4 children and our Nanny/Housekeeper.
A few days before the holiday, we decided that we would like to increase our holiday from 7 days to 10 days. The owner agreed to us staying, but, demanded we pay in cash. We resisted as per the homeaway T&Cs that it should be done through the site. The owner refused to let us book through the site.
When we arrived at the property, it was 1am (Flights delayed), before even showing us around the property, she demanded cash payment for the extra 3 days.
We were not shown how to use anything in the property, just cash taken and left.
There are no house guides in the property, no health and safety numbers etc. We were basically just left to work everything out by ourselves.
During our stay we were sent multiple news articles by the owners of UK drug arrests on the island, for what reason, we do not know.
We paid extra to have a cleaner with the property, a cleaner did not arrive once, our house keeper cleaned everyday and washed all the bedding and towels etc.
On the morning of checkout (we informed the owner we were leaving at their check out time of 10am) the owner turns up at 8am whilst we are packing, demanding that we leave and inspecting the property, with almost malice and aggression in her tone and manner, asking why the sofa covers were off. The ikea washable sofa covers were off as our house keeper had cleaned the whole property to a cleaner standard than when we arrived.
To top it off, the owner took £500 of our deposit back for washing the sofa covers saying they were dry clean. We had a picture of the washing instructions to prove they weren’t, so changed her argument for not returning the deposit to their being faeces and urine everywhere. Which, I can assure you is not the case, and insulting to say the least.
I would not recommend this owner or property to my enemies for a relaxing holiday, let alone the homeaway community.
Lucy J.
Séjour de 7 nuits en juillet 2019