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Hotel Del Parque

3.0 star property

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Photo gallery for Hotel Del Parque

Two single beds with white linens and pillows, a book on one bed, and a window with curtains.
Relax in a serene courtyard with a hammock, lush greenery, and a tranquil atmosphere.
Relax in this inviting space with a sofa set and coffee table, surrounded by a potted plant and natural light.
Bathroom features a glass shower enclosure, sink area, and blue mosaic tiles.
Enter a serene courtyard with a hammock, potted plant, and pillar, set amidst a tranquil atmosphere.

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
Calle 19 # 4-45, Santa Marta, Magdalena, 470004
  • Santa Marta Cathedral
    ‪1 min walk‬
  • Parque de los Novios
    ‪2 min walk‬
  • Marina Santa Marta
    ‪6 min walk‬
  • Santa Marta (SMR-Simon Bolivar)
    ‪19 min drive‬

Room options

View all photos for Double Room

Double Room | Desk, free cots/infant beds, free WiFi

Double Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room

Desk, free cots/infant beds, free WiFi

Single Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room

Quadruple Room | Desk, free cots/infant beds, free WiFi

Quadruple Room

  • Sleeps 4
  • 4 Single Beds

View all photos for Triple Room

Desk, free cots/infant beds, free WiFi

Triple Room

  • Sleeps 4
  • 3 Single Beds

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About this property

Hotel Del Parque

Hotel in Santa Marta with 24-hour front desk and bar/lounge
A bar/lounge, laundry facilities and a 24-hour front desk are available at this hotel. WiFi in public areas is free. Additionally, a garden, barbecues and multilingual staff assistance are on-site.
Hotel Del Parque offers 5 air-conditioned accommodations, with a ceiling fan. Flat-screen televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

During your stay at Hotel Del Parque, you're just a quick walk from Parque de los Novios. Enjoy features like free WiFi in public areas, plus a bar and a round-trip airport shuttle (surcharge).
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Amenities include laundry facilities and multilingual staff
  • Steps from Parque de los Novios and Santa Marta Cathedral
  • Airport, shopping centre and local-area shuttle service available for a fee
Hotel Del Parque offers its guests barbecue grills, multilingual staff, and a garden. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

Smoking is allowed in designated areas at this 3-star Santa Marta hotel.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • A bar/lounge

Family friendly

  • Free cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Barbecue grill
  • Garden

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Free cot

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10 PM
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Del Parque

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 30000 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Hotel Del Parque offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Del Parque Santa Marta
Hotel Del Parque
Hotel Del Parque Santa Marta
Hotel Parque Santa Marta
Parque Santa Marta
Hotel Del Parque Hotel
Hotel Del Parque Santa Marta
Hotel Del Parque Hotel Santa Marta

Hotel Del Parque Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 23 out of 77 reviews
Rating 8 - Good. 24 out of 77 reviews
Rating 6 - Okay. 16 out of 77 reviews
Rating 4 - Poor. 6 out of 77 reviews
Rating 2 - Terrible. 8 out of 77 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

2.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Trevor H.

Great price and great location

The place needs some work.
Stayed 1 night in Aug 2018

2/10 Terrible

Juan, London, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a scam. Nobody was waiting for us, no clean rooms were available. Hotel was dirty. Owner said the manager had left the day before hence the chaos. We moved to another hotel and the manager said he would not charge us. Turns out Expedia now says the owner did not approve a refund - we have been robbed. Avoid at all costs.
Stayed 1 night in Jul 2018

2/10 Terrible

Ricardo, Maryland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was in extremely dirty conditions; and rooms were not ready. There was trash and bottles of beer in the rooms. No staff available except for the owner who was very apologetic. We did not feel safe or comfortable staying there and had to look for another hotel. Unfortunately hotels can be very expensive if reservations are not made in advance. I spent COL$575.000 (US$197). I expect Expedia to not only refund me for the hotel del parque fees, but also something (points, refund) for the incremental expenses that I had to incur. Pictures of hotel del parque when we arrived for check in are available if you need them.
Stayed 1 night in Jul 2018

4/10 Poor

on-the-go, usa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Needs cleaning

Pleasant owner. Dirty towel, tiny room, dirty floor, cobwebs...
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice family owned hotel in very good location

Felipe was an amazing host. He was always helpful and available to answer any questions. The room was available early and clean. The shower door might need a better cleaning, but other than that everything was very good.
Stayed 1 night in Feb 2018

2/10 Terrible

jenna, south lake tahoe

Disliked: Cleanliness, property conditions & facilities, room comfort

Not a hotel

More like a home stay. Booked 2 double rooms. One of the rooms was a dorm style room with dirty linen. Had to go get another room at another hotel that was suitable. Orbitz failed to refund the transaction. Will not be returning.
Stayed 1 night in Dec 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was not ready when we arrived to the hotel.
Stayed 1 night in Dec 2017

4/10 Poor

roz , aruba

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for backpackers

We came in and it was a mess!! The whole place smells like dog and cigar .. There was a man acting very strange i think his the owner he was also a mess
Stayed 3 nights in Jul 2017

6/10 Okay

Sarah, Los Angeles

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed here for 2 nights and the owner is great! He is very kind, laid back and generous. However, the cleanliness of the facility is only average. The floors seemed to not be very clean and there were little details like the trash wasn't taken out when we arrived. However, there is a cool patio space with lots of artwork. The best part for me was how nice the owner was. He offered us free breakfast and did our laundry for free! It's a good place to stay if you are looking for something cheap next that is right on a central street where there are nice restaurant, travel agencies and the port near by.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

charles, buffalo new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just what we were looking for

Quiet simple good beds and nice bathroom close to everything. The owner is quite helpful and does everything to make your stay as good as he can. Key West Fla atmosphere

6/10 Okay

Verified traveller

Disliked: Room comfort

Reservation problem at well-located small hotel

It started bad: there was no room for us despite of paid reservation. After 2 hours of frantic efforts, we got a room, thanks to courtesy of other guests. As compensation for nervous moments, we got free breakfast - a nice gesture. This is small hotel, well located in heart of Santa Marta. Our room was basic but OK, with A/C. Lobby area needs a bit of clean up.

8/10 Good

trevor, USA

Liked: Cleanliness, staff & service, room comfort

Economical place to stay. Near entertainment.

Food and transportation very close and owner always available.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rated too high

To start I walked by the hotel various times looking for it. The only sign visible on the building read Hotel. Once we realized that it was our hotel the staff that greeted us had us waiting at his drisk for at least 20 minutes while he fielded a couple of phone calls. I was tempted to call him from my cellular in order to get faster service. Once he finally attended us we entered a windowless closed in room with a television on at full volume. In spite of having prepaid we left to find a more uplifting place to spend the night. I was fooled by the high ratings on Bookings and want that others have another point of view in order to avoid getting lured into a disappointing experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

small hotel in the middle of everything

The owner of the hotel showed me around, went together to Taganga beach, a 10 minute ride on the bus. While in Santa Marta I got stomach pains and the owner took me to a pharmacy nearby where I got proper medications. Very nice and helpful people!

10/10 Excellent

Niko y Kathy, Greece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel, Amazing Owner!

We stayed here for 12 nights. What an amazing place to spend your Santa Marta days! Felipe, the owner, is a gem! He is ready to help you out with everything, from ordering food to calling a doctor (a couple staying there had food poisoning after dining in the city and Felipe called the doctor, who came at the hotel!). The place is ideally located: downtown, next (literally!) to Exito, a big super market, and 5 min. walk from the beach (the Bahia), while the Parque de los Novios is 50 m. away with all the restaurants and nice bars. Good internet wifi connection is available to everyone for free, while the rooms are spacious and tidy. Amazing hotel - will return when in Santa Marta again without any second thoughts.

8/10 Good

audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very central location in santa marta

Very good hotel in central santa marta, right next to all the tourist bars and restaurants. Room was very comfortable for our first night stay in colombia. Slept very well. It is noisy next to the bars but we didn't hear the music over the air conditioning. We found it secure and clean, and the man on reception couldn't have been nicer, he was great.

6/10 Okay

Paul, New York City

Disliked: Cleanliness, property conditions & facilities

Budget hotel but doesn't meet basic expectations

As a budget traveler your expectations for a $50 a night aren't extreme. However most hotels in this price range, especially in a place like Colombia, should have running water, flushing toilets and functional internet. Though though this hotel has charm and is in a great location, it's clear that they are in progress and inconsistent. While the owner and staff were helpful (which we were grateful for) something is amiss in or around the hotel's infrastructure and management. Water pressure was extremely bad the first night and the sink in the bathroom did not work correctly. We were given a pitcher of murky water to use for the night. The next morning we were told that there was a smaller room available for us. They moved our things and the new room was cozy though a little dirty. That night there was a problem with the internet ISP and it continued through the rest of the stay. The evening of our last day the toilet stopped flushing in the bathroom and water pressure was a problem again. The owner assured us that this was a problem caused by bad infrastructure in the city center. Even at a budget price, the hotel did not deliver on some of the basic necessities. This hotel had very high reviews and it was challenging to understand the disparity. Having stayed in budget hotels around the world, this one is definitely near the bottom of my list.

10/10 Excellent

Ben, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautifull hotel Felipe the owner superb

I stay with mi brother we really enjoy the hospitality Felipe took care of our needs and advice us were to go he got us a very good discount to ciudad perdida did our laundry help us with everything we ask thank you Felipe and the dog of the hotel enano is a beautiful company

8/10 Good

Jerry, Sunnyvale, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great tiny hotel with great service

The location of the hotel could be better--it's surrounded by nightclubs and cafes blaring loud music. It may not be the most comfortable walking area of the town. However, the hotel overall is great. Bathroom is clean, albeit no hot water (Santa Marta smaller hotels rarely have hot water). Beds are comfortable and WiFi is sufficiently fast. Felipe, the owner, is also super nice, making himself available to help with anything. He also served us all complimentary breakfast in the morning!

8/10 Good

Jorge Café, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice little hotel close to everything

My stay in this little hotel was very pleasant. The hotel is very clean and the staff is great, very friendly and ready to help with anything, including giving useful information and laundry service for (small fee). Felipe, the owner, is very nice and friendly, tool. Overall, I recommend this little hotel to all.

6/10 Okay

Charles, Denver, Colorado

Liked: Cleanliness

Affordable, clean, modest

This hotel is basically what it claims to be: an affordable, clean, modest hotel in a good location of Santa Marta.

10/10 Excellent

Claus, Edwards, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very nice

Great little hotel in a lovely town.

10/10 Excellent

Luke, Baltimore, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Owner is the best!

My girlfriend and I had a tremendous stay at Hotel Del Parque. From the moment we arrived on, the owner provided fantastic customer service for us. He speaks great English, which was a plus for me as I have limited Spanish skills. The hotel is located very close to Parque de los Novios, which had good restaurants and decent night life n the evening. It was also very close to the beach. My girlfriend and I were on our way to Parque Tayrona and we had brought a lot of luggage that we didn't want to bring to the national park. He gladly stored our things for us and others that were staying at the hotel. We enjoyed our first night so much that I planned on staying at the hotel once again after returning from the park and booked a night for a couple of days later when we planned to return. Because of weather, we decided to return a day earlier and thought we would try to see if there was any availability at this hotel. There wasn't, but he still accomodated us by allowing us to stay at his apartment very close to the hotel before the night of our reservation at a very affordable cost. This guy bent over backwards to make sure that my girlfriend and I had incredible customer service! This is a fantastic place to stay in Santa Marta or if you are just passing through to get to Tayrona or the Lost City!

4/10 Poor

Klaudek, Warsaw

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

hostel not 3*hotel with good location

only cold water, a good Internet connection, poor English