We recently rented this property to vacation at Santa Rosa beach, FL. Here are the details:
Pros:
-Location. Very close to the beach entrance and parking for the golf cart was never an issue
-kitchen was well stocked
Cons:
-this property has been having AC issues since July 2021, by seen on previous customer reviews-we read but assumed the situation would have been addressed a year later.
We arrived for our week vacation and the house was at 82 degrees. We reported the issue. First response by management company was âit is very hot in FL and the units are doing as much as they canâŠ.â
First night we had to go to Walmart and buy 4 fans as the temperature inside the house was unbearable. Three different techs came out in the first 2 days and none could fix the unit (the house has a split system for AC), one tech even mentioned he reported a month ago the unit was âgoing outâ and they never replaced and continued to rent the house this way. On day 2 of our stay they presented us with 3 options:
1: change to another unit which they then said none was available
2: refund our money and we had to leave right away
3: they could provide 2 portable AC units
Three families drove 14 hours to ge to this vacation and of course, we couldnât just leave-to go where exactly? Management provided 2 portable AC units for upstairs which could not be used consistently because they kept tripping the breaker, leaving us even without fans and in temperatures of 80 degrees and above every single night. Oh, and also no screens on windows so we couldnât even open to try to get some fresh air/also safety concern on the second floor.
-there are bathroom leaks in one of the upstairs bathrooms and in the master bathroom downstairs-huge tripping hazard. Reported and ignored.
We were a group of 11, with older family members, 2 with severe disabilities. We asked for a partial refund due to these major inconveniences and no one even bothered to contact us to discuss, instead they probably reviewed me negatively as a customer, as I received email from VRBO saying they have reviewed me as a renter. We are avid renters and have never complained or put negative reviews for anyone before, but I believe AC/heater when needed are basic needs for any house, especially one you are renting out to others. Think twice before renting this unit, at least not until these issues are fixed. Beware of this property and iTrip vacation rental company.