I have never left a bad review on a VBRO before, but have no choice on this one. There were SO many issues, and the management company was absolutely horrible! The listing itself is loaded with lies. The main reason that we reserved this house was because it was “steps from the beach”, which was a complete lie. They also show a fitness center, which did not exist. There are no gulf views as the listing shows. All lies! We did not get access to the house for almost 30 minutes after check in time. There was no map to show where to pools were, and we would have no idea to look across the street in another neighborhood for the large pool. The information book in the home was completely useless! The pool code was wrong. The next day, they sent us a second pool code, it was also wrong. The golf cart did not start and the instructions for “if the golf cart does not start”, were wrong. Why not just fix it? One of the bikes was broken. The trash day listing was wrong. It’s almost like whoever owns the home has no connection with the home or HOA. The dishwasher was filthy, the grill grate was covered in rust, three of the towel racks fell off the walls, one of the chairs on the front porch fell apart. The freezer door got jammed as the slider locked up. This was a complete disaster and we were just shocked at how poorly the management company maintained the home and their inept lack of care. I would never rent another home Southern Holiday Homes!