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Le Méridien Santiago

4.0 star property

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Exterior
Deluxe Room, 1 King Bed, City View | Premium bedding, down duvets, pillow-top beds, minibar
Property amenity
Reception
Breakfast, lunch, dinner served; international cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Pool
  • Pet-friendly
  • Bar
  • Breakfast available
  • Parking available

Explore the area

View in a map
Av. Libertador Bernardo O'Higgins 136, Santiago, Region Metropolitana, 0
  • Place, Lastarria District
    ‪4 min walk‬
  • Place, Santa Lucia Hill
    ‪8 min walk‬
  • Place, Plaza de Armas
    ‪16 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪16 min drive‬

Room options

View all photos for Suite, 1 Bedroom, City View

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 Bedroom, City View

8.0 out of 10
Very good
(1 review)
  • 59 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

Classic Room, 1 King Bed, City View | Premium bedding, down duvets, pillow-top beds, minibar

Classic Room, 1 King Bed, City View

8.8 out of 10
Excellent
(6 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, City View

Classic Room, 2 Queen Beds, City View | Premium bedding, down duvets, pillow-top beds, minibar

Classic Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(7 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View | Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, City View

Deluxe Room, 2 Queen Beds, City View | Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds, City View

  • Sleeps 2
  • 2 Queen Beds

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About this property

Le Méridien Santiago

Mountain ski retreat with restaurant and bar/lounge
After a day on the slopes, return to Le Méridien Santiago to dine at the restaurant, drink at the bar/lounge, and enjoy comforts including Access to hot tub and a sauna. Housekeeping is available on request.
Le Méridien Santiago offers 291 air-conditioned accommodations with minibars and espresso makers. Pillowtop beds feature down duvets and premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Santiago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and an iron/ironing board. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

A seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

Children aged under 12 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision.

During your stay at Le Méridien Santiago, you're just a quick walk from Gabriela Mistral Cultural Center. You'll find features such as free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy international cuisine while dining at Urbano 136
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a gym and a sauna
  • Steps from Gabriela Mistral Cultural Center and 15 minutes on foot from Clinica Santa Maria
  • Airport, shopping centre and beach shuttle service available for a fee
  • Dogs welcome for a fee
After a day on the slopes, relax in the hot tub or enjoy the use of other facilities, including a health club and a sauna. This hotel's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site, as well as a snack bar/deli. WiFi and wired Internet are free in public spaces. Parking is available for a fee.

This 4-star Santiago hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Urbano 136 – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.
Latitude 70 – This bar specialises in international cuisine and serves lunch and dinner. Happy hour is offered. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 22 km
  • Beach shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Covered parking on site (USD 12 per day)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 15 for adults and USD 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Latitude 70
  • Urbano 136

Things to do

  • Health club
  • Hot tub
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • 24-hour business centre
  • Conference centre (16,140 square foot of space)

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Transfer shower
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 22 floors
  • At least 10% of profits reinvested in community and sustainability
  • Ballroom
  • Banquet hall
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 May to 31 October:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15 for adults and from USD 15 for children
  • Airport shuttle fee: USD 45 per vehicle (one-way, maximum occupancy 3)
  • Covered self-parking fee: USD 12 per day
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in November and close in April.
  • Pool access available from 10:00 AM to 10:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Santiago
Crowne Plaza Santiago
Santiago Crowne Plaza
Crowne Plaza Santiago Hotel

Le Méridien Santiago Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 257 out of 539 reviews
Rating 8 - Good. 183 out of 539 reviews
Rating 6 - Okay. 58 out of 539 reviews
Rating 4 - Poor. 19 out of 539 reviews
Rating 2 - Terrible. 22 out of 539 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tagnea Ashar Elaine

Stayed 3 nights in Aug 2025

2/10 Terrible

RODRIGO, SAN JAVIER

Disliked: Cleanliness, staff & service, property conditions & facilities
not clean, insecure area
Stayed 1 night in Aug 2025

2/10 Terrible

Tomasz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel is terrible

This isn't a hotel, it's a shambles. It's completely dilapidated, old, and dirty, with carpets caked with grime. Out of three elevators, only one works, and the wait time exceeded 20 minutes. You had to call the front desk to get a poker player to take the elevator up to 22 floors. It's a joke. A miniature cookie as an apology, a joke? I'm surprised a chain like Le Meridien would brand this hotel as a disgrace. for the price they charge the value for money is absurd
Stayed 2 nights in Aug 2025

10/10 Excellent

Abigail

Stayed 2 nights in Jul 2025

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Stanley, The Villages

Stayed 1 night in Mar 2025

4/10 Poor

Gregory

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Unsafe neighborhood.

I really want to give this hotel a better rating because the staff was great. That said, I can't possibly recommend this hotel. The neighborhood isn't safe after dark. Several locals that I talked to told me that this is a crime infested area, and an American tourist was actually stabbed to death last year in this neighborhood (I looked it up. It's true). They have giant metal gates that lock down the hotel after dark. The hotel itself is in desperate need of a facelift. The carpets are stained everywhere. The phone in my room didn't work. The TV was incredibly outdated. The food in the restaurant and bar was outdated and extremely overpriced compared to restaurants in town. I can look past a lot of the cosmectic things, but the fact that this neighborhood is extremely unsafe by itself compels me ot urge people not to book here.
Stayed 4 nights in Feb 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, hotel had everything you need, lovely pool, most things are walking distance, metro nearby. Lastarria is a safe area to stay, especially if traveling alone.
Stayed 3 nights in Feb 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and friendly
Stayed 3 nights in Jan 2025

4/10 Poor

Xavier

Stayed 1 night in Jan 2025

6/10 Okay

Pablo

Liked: Staff & service
Stayed 1 night in Jan 2025

4/10 Poor

Niall

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
-
Stayed 1 night in Dec 2024

8/10 Good

Yosh, Los Angeles

Stayed 1 night in Dec 2024

6/10 Okay

Rodrigo

Business traveller
Liked: Staff & service, property conditions & facilities
Outdated rooms as well as some of the common areas (3rd floor -spa, gym, changing rooms, lockers & pool). Good location and generally good service from staff.
Stayed 1 night in Sep 2024

8/10 Good

Kevin, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Just as almost everybody else has said, the neighborhood isn’t nice. There is a bohemian neighborhood a short seven minute walk. A certain name change to Le Meridien, they still have a lot to do to bring this hotel up to Marriott standards.
Stayed 5 nights in Mar 2024

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Not the safest area but had very easy access to the subway. The hotel’s sparkly hour was very nice with the opportunity to meet other patrons…and the staff was the very best!!
Stayed 1 night in Feb 2024

10/10 Excellent

Ann

Stayed 3 nights in Jan 2024

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel and staff.

We really like this hotel. One of the best so far. It is very close to the main tourist attractions, which allowed us to walk to. However; what we enjoyed the most was the hotel staff. They were so polite and ready to help us with our needs and answering our questions. The two concierge/ bell men were especially helpful in telling is what to visit and how to get there. They also continuously reminded us to be careful for pick pockets and they were right as we met people that were robbed during their stay. Highly recommend to all travelling to Santiago to stay at this hotel.
Stayed 2 nights in Dec 2023

6/10 Okay

robert

Book directly

Don’t book this through hotels.com if you need to make any adjustments. They let me know that because it was third party there was nothing they can do.
Stayed 2 nights in Nov 2023

8/10 Good

MARTHA

Travelled with family
Liked: Staff & service
The building is old and outdated. In the process of been remodeled. The carpets are dirty and stain. Even though the sheets and towels are clean, the whole building look nasty because the carpets.
Stayed 5 nights in Oct 2023

6/10 Okay

Luis, Stanford

Liked: Staff & service
Disliked: Property conditions & facilities
Location is excellent; 5 min walk to the subway and dozens of bus stops at your doorstep. The area around the hotel is quite rundown; business closed. The closest restaurant area is 15 min away. The property is in the middle of restoration; will belong to Marriott as of December. The rooms are certainly not in best shape. Dirty carpet and dated furniture.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jia ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Feb 2023

10/10 Excellent

Simon, Waco

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location !
Stayed 2 nights in Jan 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities

4/10 Poor

Jon

Travelled with partner
Disliked: Amenities, property conditions & facilities
It does not show on the hotel listing, but the Crowne Plaza was at the epicenter of civil protests 2-3 years ago. As such, the neighborhood is still very much boarded up and graffitied everywhere. It's very close to Lastarria but the immediate surrounding of the hotel is desolate. Additionally, the photos on the listing are not up-to-date. While it looks like some renovations have been done to the entrance and common (eating) areas, the hotel is a bit shabbier than the photos let on. There was some mould on the ceiling of our bathroom and the wood on the doors was in bad shape from lack of bathroom ventilation. The rooms are in need of an upgrade. The bed was very comfy and clean, though. We were particularly annoyed that the listing shows photos of a nice, well-equipped gym (which is a must for us when travelling). However, 1 of the 3 photos of the gym is clearly not at this hotel (the one with the pullies). Lastly, the Expedia listing mentioned the pool would be open from November to April. We arrived Nov 19th and the pool was not open and did not seem to be in the process of opening shortly. I recommend you look at the Crowne Plaza website directly to see if it's open or not.