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Hotel Terrado Providencia

3.5 star property

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Photo gallery for Hotel Terrado Providencia

Seasonal outdoor pool
Superior Room | Premium bedding, minibar, in-room safe, desk
Breakfast area
Exterior
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
Avenida Ricardo Lyon, 25, Providencia, Santiago, Region Metropolitana, 7500000
  • Place, Costanera Center
    ‪9 min walk‬
  • Place, Gran Torre Santiago
    ‪13 min walk‬
  • Place, Santiago Metropolitan Park
    ‪19 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪19 min drive‬

Room options

Executive Room

  • Sleeps 2
  • 1 Queen Bed

Executive Twin Room

  • Sleeps 2
  • 2 Single Beds

Executive Double Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

Superior Room

  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Terrado Providencia

Hotel with a seasonal outdoor pool, near Costanera Center
This smoke-free hotel features a bar/lounge, a 24-hour business centre and a coffee shop/cafe. WiFi in public areas is free. Additionally, 24-hour room service, a seasonal outdoor pool and concierge services are on-site.
Hotel Terrado Providencia offers 91 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include a seasonal outdoor pool.
During your stay at Hotel Terrado Providencia, you're just a quick walk from Vivo Panorámico. Free WiFi in public areas, a bar and a coffee shop/cafe are available.
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Take a swim in the seasonal outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Just a 2-minute drive from Costanera Center and 6 minutes from Parque Arauco Mall
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre.

Public spaces have free WiFi. A seasonal outdoor pool, a terrace, and tour/ticket assistance are also featured at Hotel Terrado Providencia.

This 3.5-star Santiago hotel is smoke free.

24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Seasonal outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Terrado Providencia

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in December and close in February.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Torremayor
Hotel Torremayor Providencia
Torremayor
Torremayor Providencia
Hotel Torremayor Providencia Santiago
Torremayor Providencia Santiago
Torremayor Providencia
Hotel Torremayor Providencia Hotel
Hotel Torremayor Providencia Santiago
Hotel Torremayor Providencia Hotel Santiago

Reviews

Hotel Terrado Providencia Reviews

8.2

Very good

8.4/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 54 out of 155 reviews
Rating 8 - Good. 70 out of 155 reviews
Rating 6 - Okay. 16 out of 155 reviews
Rating 4 - Poor. 8 out of 155 reviews
Rating 2 - Terrible. 7 out of 155 reviews

Reviews

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
We travel to Santiago 2-4 times a year and always stay in the same area. Our usual places were booked so we reserved at Torremayor. The exterior was covered to prevent vandalism due to the current civil unrest. We watch Chilean news daily so we expected that. The interior was small but as expected. All services met our standards except the bathroom. It was totally without any surfaces for personal items. The toilet paper was beyond reach while seated..., it was mounted on the opposite wall. We had to put the paper on the floor beside the toilet. Remember, there is no counter surface. We had four days of laughing.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was within walking distance of many fine restaurants. Our room was clean and quiet. Staff were excellent and accommodating.
Stayed 2 nights in Apr 2019

4/10 Poor

CN, Brazil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Part of the staff is really nice, however not enough to compensate the lack of cleanliness, order (on my last night they didn’t leave floor towels, floor really dirty) and more importantly the bad heater (doesn’t work continuosly and when working is super noisy)
Stayed 3 nights in Jul 2018

2/10 Terrible

Guillaume, SF

Disliked: Staff & service, property conditions & facilities, room comfort

rip off

extremely noisy rooms, air conditioning is not working and loud beds are uncomfortable got robbed of my phone in front of the hotel (bicycle grab)
Stayed 4 nights in Feb 2018

4/10 Poor

Verified traveller

Disliked: Room comfort
Very bad air conditioned. The noise from the street can be heard on 15th floor.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Worst service ever in my years of travel

I was assigned a room where the air conditioning wasn't cooling the room ever after leaving it on for a long time. The windows of the room could not be opened, so I went down to the front desk to tell them of the problem. They sent a technician up to look at it. He came to "fix" it. I waited another 30 mins and the room just never cooled, it's so warm that I'm unable to sleep. I had to go down again to tell them of the problem. I suggested that they change my room, but the receptionist says there are no available rooms, and he will send the technician up again. The technician turns up in my room with a fan. Not only did it not help, since the windows cannot be opened, it just ended up blowing warm air and the fan was extremely loud and noisy. I had to go down to the front desk for the third time and told him I cant sleep and I need a place to sleep. Finally, he gave me another room to sleep, but he says its for me to sleep for the night and the next day I have to go back to my original room. Next morning, I had to repeat the story to the new staff at the front desk and as usual, they said they will send a technician up to fix it. Even the new staff refused to change my room. After I have gone out for the day, I returned in the afternoon, only to find out that the air conditioner is still not functioning. For the 5th time, I had to tell them about the issue, and it is only now that they finally relented and gave me a new room.

8/10 Good

Mark, Perth, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, well located

Hotel Torremayor is a good value, well located hotel, a solid 4 star experience at a reasonable price

8/10 Good

Verified traveller

Liked: Property conditions & facilities
just ok hotel near city center close to many restaurants and metro station. needs better air conditioning -- one tip is to have one more card and let air conditioner running continuously even when you're out.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Sandra R, Portland, OR

Liked: Cleanliness, property conditions & facilities

Great location

I chose this Hotel mainly for it's location, which was perfect for my needs. The room was not fancy but was ok. The included breakfast was just ok.

8/10 Good

Kantilal, Shrewsbury

Liked: Cleanliness, staff & service

good hotel

since it was a busy season,i was surprised that i was given a handycap room with no view,hotel was comfortable,i had booked this hotel nov 14 2014 hopping to get a better room,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff

New hotel, some construction still being completed but not disturbing. Great location, close to everything.

8/10 Good

VANESSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gostamos. Mas o café da manhã deixa a desejar… mesma coisa nos 7 dias que ficamos lá! Não mudava nada! Ovos mexidos muito cru e não tinha estilo americano como anunciado. Em nossa habitação o piso precisava urgentemente de ser trocado. Hi-fi não funciona bem! Mas no mais tudo certo, localização excepcional.
Stayed 7 nights in Aug 2025

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
La persona de recepción muy grosera, el internet muy malo
Stayed 1 night in Aug 2025

10/10 Excellent

Gislaine

Stayed 4 nights in Jul 2025

10/10 Excellent

Pahedra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

Melhor estadia possível… desde a recepção ao checkout. Chegamos de madrugada e foi bem tranquilo, super educados, simplesmente amei!
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 14 nights in Mar 2025

6/10 Okay

TARSILA

Liked: Staff & service
Pelo preço p hotel não vale, mas a impressão que tenho é que brasileiros se surpreendem,pois em algumas comunas de Santiago os predios são mais antigos com alto preço e quartos com carpetes, camas antigas e café da manha tudo bem mais simples que no Brasil.
Stayed 1 night in Mar 2025

6/10 Okay

Jose

Business traveller
Liked: Staff & service
Stayed 2 nights in Mar 2025

2/10 Terrible

Senel

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
No
Stayed 1 night in Mar 2025

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Repetiria siempre que fuera a Santiago.
Stayed 5 nights in Jan 2025

4/10 Poor

Florent

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

2/10 Terrible

Gontran

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2024