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Four Points by Sheraton Santo Domingo

4.0 star property

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Photo gallery for Four Points by Sheraton Santo Domingo

Outdoor pool, pool loungers
Free daily cooked-to-order breakfast
Outdoor wedding area
Exterior
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
KM 22 Autopista Las Americas, next to Las Americas Free Zn, Boca Chica, Santo Domingo, 10210
  • La Caleta Park
    ‪2 min drive‬
  • Dream Casino Be Live Hamaca
    ‪6 min drive‬
  • Boca Chica Beach
    ‪9 min drive‬
  • Santo Domingo (SDQ-Las Americas Intl.)
    ‪5 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Partial Ocean View

Deluxe Room, 1 King Bed, Partial Ocean View | 1 bedroom, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Partial Ocean View

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, pillow-top beds, minibar, in-room safe

Standard Room, 2 Double Beds

7.4 out of 10
Good
(3 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, pillow-top beds, minibar, in-room safe

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Four Points by Sheraton Santo Domingo

Hotel with free breakfast, in the vicinity of Caucedo Port
This hotel features an outdoor pool, a restaurant and a 24-hour fitness centre. Free cooked-to-order breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
Four Points by Sheraton Santo Domingo offers 124 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature pillowtop mattresses. Smart televisions come with cable channels. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Children aged under 14 years old are not allowed in the swimming pool without adult supervision.

Four Points by Sheraton Santo Domingo's proximity to the airport gets high marks from our customers. During your stay, you're just a quick walk from La Caleta Underwater National Park. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free cooked-to-order breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Enjoy international cuisine while dining at Los Balcones
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the proximity to the airport and the helpful staff
  • 10 minutes by car from Superior Academy of Aeronautical Sciences and 10 minutes from Caucedo Port
  • Airport shuttle service available for a fee
Four Points by Sheraton Santo Domingo offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 5 meeting rooms are available. Event space at this hotel measures 1119 square feet (104 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Four Points by Sheraton Santo Domingo. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Boca Chica hotel.

Guests are served a free cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.
Los Balcones – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.
Arrecife Sports Bar – This sports bar specialises in international cuisine and serves dinner and light fare. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Arrecife Sports Bar
  • Los Balcones

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,119 square feet of conference space
  • 24-hour business centre
  • 5 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 12 accessible parking spaces
  • Grab bar in shower (99 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (100 centimetre high)
  • Lever door handles
  • Lift (120 centimetre wide door)
  • Roll-in shower (201 centimetre wide)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Designated smoking areas (fines apply)
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 22 May 2025 to 31 October 2025 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 25 (one-way), (from 2 to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Four Points by Sheraton Santo Domingo offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Hotel Real Aeropuerto Santo Domingo
Quality Hotel Real Aeropuerto Santo Domingo Santo Domingo Este
Quality Hotel Santo Domingo
Quality Real Aeropuerto Santo Domingo
Quality Real Aeropuerto Santo Domingo Santo Domingo Este
Quality Hotel Real Aeropuerto Santo Domingo Boca Chica
Quality Real Aeropuerto Santo Domingo Boca Chica
Quality Real Aeropuerto to Do
Four Points by Sheraton Santo Domingo Hotel
Quality Hotel Real Aeropuerto Santo Domingo
Four Points by Sheraton Santo Domingo Boca Chica
Four Points by Sheraton Santo Domingo Hotel Boca Chica

Four Points by Sheraton Santo Domingo Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 39 out of 75 reviews
Rating 8 - Good. 18 out of 75 reviews
Rating 6 - Okay. 7 out of 75 reviews
Rating 4 - Poor. 4 out of 75 reviews
Rating 2 - Terrible. 7 out of 75 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Mario, brooklyn

Travelled with family
They couldn’t find my reservation and I had to wait close to one hour to check in at 12 am in the morning
Stayed 1 night in Apr 2025

2/10 Terrible

Christopher

Disliked: Staff & service, amenities
AC leaked in the room so wet carpet and mildew. Close to airport and nothing else. Staff was not friendly at all.
Stayed 2 nights in Dec 2024

10/10 Excellent

Netzahualcoyolt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Marzena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2025

6/10 Okay

Jurgen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel and staff were good but cable wasn’t working, they said it was general. AC was failing because of lost of power, and front door too. Telephone wasn’t working either. They sent a technician and he repaired AC and phone cord. At 3:45 am we could have a taxi to drive us to the airport.
Stayed 1 night in Apr 2025

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a well-maintained hotel inside and out. The restaurant had very good and reasonably priced food. The staff was courteous and helpful. It's a gated property with no opportunity to walk anywhere off the site. The plumbing fixtures are in need of an upgrade.
Stayed 2 nights in Mar 2025

8/10 Good

ericka

Liked: Cleanliness
Bien solamente
Stayed 3 nights in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort

Pros & Cons

Pros: Close to the airport and busstation. Quick check in and check out. No paperwork. Cons: No airport shuttle service. The room lacked good aircondition. The aircondition was very loud, placed on the floor and water leaked out on the carpet. The food choices were not great. The service staff didn't know the menu. Coffee machine broken down.
Stayed 1 night in Mar 2025

4/10 Poor

LUZ

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at 2pm and I was offered an early check in for $25.00, I didn’t accept it because I couldn’t believe that the room was available and the lady wanted me to pay additional for getting the room 1 hr earlier.
Stayed 1 night in Mar 2025

2/10 Terrible

Frederick F

Disliked: Staff & service

service non existent

Told me check in at two after a call so arrived. room ready at 3:30. They tried to charge me for the other person which was paid for. It took a long time to find it but found the receipt Arguing with them for ten minutes. They would not accept was I telling them. Then went to the buffet. The heaters for the serving trays were out. When we took the food back to the table realized it was cold. went back and saw the problem. They said "yes the heaters are out". Nobody told me before payment and they would not refund and let me order off the menu. It was horrible. The taxi from the airport is about a half a mile and they soak you. The whole island is built on overcharging gringos for everything. Way Overrated!
Stayed 1 night in Feb 2025

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay.

Our overnight stay was comfortable and very convenient for shuttle to the airport. Staff was friendly and helpful.
Stayed 1 night in Mar 2025

6/10 Okay

Juan Carlos

Liked: Cleanliness, property conditions & facilities, room comfort

Understaffed reception

Check-in was very complicated. There was only a single person at the reception, and he was clearly struggling with all the things he had to do at the same time. Won't blame him, he remained calm all the time, despite the pressure. I think that a hotel like this they should have enough staff at the reception to be able to give the arriving persons the right attention. The receptionnist was struggling with some organisational problems of other hotel guest and was completely neglecting the arriving ones. After waiting for more than half an hour he finally was looking after us. Otherwise a nice stay
Stayed 1 night in Feb 2025

10/10 Excellent

Leonie

Stayed 1 night in Mar 2025

8/10 Good

PETER

None
Stayed 1 night in Dec 2024

10/10 Excellent

Joyce

Stayed 1 night in Feb 2025

8/10 Good

Melissa

Stayed 1 night in Feb 2025

4/10 Poor

Aegis

Stayed 1 night in Feb 2025

2/10 Terrible

Aegis

Stayed 1 night in Feb 2025

2/10 Terrible

Giovanni

Stayed 1 night in Feb 2025

4/10 Poor

Aegis

Stayed 1 night in Feb 2025

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Great stay

Check -in takes too long. Breakfast is great. Friendly staff
Stayed 1 night in Feb 2025

2/10 Terrible

Nilse

Liked: Cleanliness
Disliked: Staff & service

Overpriced lousy food and no service

Worst food ever. I bought a 20 buffet dinner and everything was cold. They knew the heating elements were not working said nothing. I complained and they said " oh you want your food hot". It was worse than school cafeo. I paid for two people. They said I only paid for one. I needed to find the first receipt that said two people. I got there 30 minutes befy check in . They said no problem wait your room is almost ready. Check in was at three I got my room at 3:30. The facility is ok they just need someone who knows how to run a hotel
Stayed 1 night in Feb 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff
Stayed 3 nights in Nov 2024

8/10 Good

Clyde

Stayed 1 night in Jan 2025

10/10 Excellent

William

Stayed 1 night in Jan 2025