Sao Vicente Hotels with Room Service

"Decent accommodation for Cape Verde standards, however, staff very unprofessional and rude. We did the booking through Hotels.com and it was paid via credit card in advance. When checking out, the employee claimed it is not paid and wanted me to pay it again on the spot. Even made me show my bank statement. This wasted 15 minutes of our time while needing to go to the airport. After some time the employee decided to properly check and realised it's actually paid. Then when finally checking out, we had to pay some additional stuff we consumed. Same employee claimed the first time my card didn't work so we repeated the payment process. Arrived home only to realise they charged me twice. Reached out to them a week ago, no reply."