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 Sarajevo •1 Room
 Sarajevo • 1 Room
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Swissotel Sarajevo

5-star property
Vrbanja 1, Sarajevo, 044 511 21 42
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3.8 out of 5
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See all 9 ebookers Reviews

"Great location and a very nice hotel. " More

By a verified traveller on Thu 29 Jul 2021

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Swiss, Classic Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max
CHF 209* Per night/room 14 May - 15 May

Swiss, Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed with Sofa bed (Panorama)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swiss, Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Swiss, Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swiss, Premier Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Swissotel Sarajevo.

  • Free WiFi
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests speak favourably about the location and the helpful staff
  • Airport shuttle service available for a fee

Swissotel Sarajevo ratings based on 9 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Swissotel Sarajevo

Everyone (5) Couples (4) Family (1)
5 out of 5
Great location and a very nice hotel.

Posted by on 29 Jul 2021

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Comment from Hotel Management

6 Jan 2024 by Swissotel Sarajevo

Dear,Thank you very much for the 5 of 5. We are happy you enjoyed your stay with us and we can't wait to have you here again :)Kind regards,Swissotel Sarajevo

5 out of 5
Great location and a really good hotel.

Posted by on 29 Jul 2021

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Comment from Hotel Management

6 Jan 2024 by Swissotel Sarajevo

Dear,Thank you very much for the 5 of 5. We are happy you enjoyed your stay with us and we can't wait to have you here again :)Kind regards,Swissotel Sarajevo

4 out of 5
Die Unterkunft ist in Top Lage, das personal gibt sich grosse Mühe und ist sehr freundlich. Super bequemes Bett und Kissen. Sauber ist es auch.

Posted by on 7 Aug 2023

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Comment from Hotel Management

6 Jan 2024 by Swissotel Sarajevo

Dear Fazila, Thank you very much for the 5 of 5. We are happy you enjoyed your stay with us and we can't wait to have you here again :) Kind regards, Swissotel Sarajevo

2 out of 5
3h auf Zimmer warten sollte nicht sein bei dem Standart

Posted by on 1 Aug 2023

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Comment from Hotel Management

6 Jan 2024 by Swissotel Sarajevo

Dear Haris,We are sincerely sorry to hear about your dissatisfaction with the stay. We are aware of the issues we have and our "weak spots" and as always, we are working really hard on improving them. We also hope you will have one last chance to make up for your troubles of last time. Please don't hesitate to contact us directly ask for me personally. I will make sure you get the proper treatment you and every guest deserve. Kind regards, Swissotel Sarajevo

2 out of 5
Es ist ein einfaches Hotel in Sarajevo. Entspricht nicht einem üblichem Swissotel mit Service, wo man sich sonst gewohnt ist. Beim Frühstücks Restaurant waren zwei Rattenboxen in der Gästezone platziert um mögliche Ratten einzufangen. Siehe Foto. Einfach ein NO GO für ein Swissotel und 5 Star Hotel.

Posted by on 1 Jan 2020

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Comment from Hotel Management

9 Jan 2020 by Swissôtel Sarajevo

Dear Guest, Thank you for your review with the hopes of getting another chance to welcome you once again in the near future. Kind regards

5 out of 5

Posted by on 4 Nov 2019

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Comment from Hotel Management

4 Nov 2019 by Swissôtel Team

Dear Guest, Thank you very much for your stars and the time taken for sharing your positive experiences in our hotel. We are looking forward to welcome you once again in the near future. Kind regards, Adi Nuhić Operational Assistant to GM

5 out of 5

Posted by on 17 Sep 2019

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Comment from Hotel Management

4 Oct 2019 by Swissotel Team

Thank you for the time taken sharing your experiences and the stars given.

2 out of 5
Habe eine Junior Suite gebucht. Für den gesamten Aufenthalt wurde das Zimmer nicht einmal geputzt und aufgeräumt. Reklamationen waren fehl am Platz und wurden auch nicht akzeptiert.

Posted by on 10 Aug 2019

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Comment from Hotel Management

6 Jan 2024 by Swissotel Sarajevo

Dear,We are sincerely sorry to hear about your dissatisfaction with the cleaning services. We are aware of the issues we have and our "weak spots" and as always, we are working really hard on improving them. We also hope you will have one last chance to make up for your troubles of last time. Please don't hesitate to contact us directly ask for me personally. I will make sure you get the proper treatment you and every guest deserve.Kind regards,Swissotel Sarajevo

4 out of 5
Es war alles sehr gut,das Zimmer,die Aussicht,der Spa,die Massage,die Freundlichkeit des Personals,die Lage,die Einkaufsmöglichkeiten,die Sehenswürdigkeiten,die Menschen trotz Ramadan waren sehr freundlich...ich würde wieder gehen..das Wetter war nicht so toll

Posted by on 1 Jun 2019

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Comment from Hotel Management

12 Jun 2019 by Emina Sehalic Fazlagic

Dear guest, thank you for your comment, I am happy to see that we have meet your needs overall. We are looking forward to welcome you back in the near future. Best regards

About the Swissotel Sarajevo

Location Vrbanja 1, Sarajevo, 71000

Property Features

  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Sports massage
  • Detoxification wrap

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible parking
  • Wheelchairs available on site
  • Stair-free path to entrance
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Swissotel Sarajevo offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Swissotel Sarajevo

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Long-term renters welcome

This property uses solar energy

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses solar energy. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

  • Credit card pre-authorization
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Long-term renters welcome
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 6
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Carbon monoxide detector
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Parking height restrictions apply
  • Renewable energy source - solar
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Swissotel Sarajevo Hotel
  • Swissotel Sarajevo Hotel
  • Swissotel Sarajevo Sarajevo
  • Swissotel Sarajevo Hotel Sarajevo

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at Swissotel Sarajevo.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.