Everything! Not at all what its advertised. Its a ghost motel. I was the only resident for 3 days. Nob and tube wiring, bathroom door showing signs of damand and would not close. The coded door knob that did not always respond, no daily trash pick up or dirty towel pickup. Half the sign was fenced off. Spotty internet access. I got to watch squatters being removed and had to worry about my safety while the squatters stuff lay 50 steps from my door.
Owners not on the premises only saw one worker on the last day. All the reviews are lies.
They were unavailable by phone, text and email when we were trying to check in. We filled out their form, weâre told what room we were booked in, then never received the passcode. We have to stay now in a cot in our friends hotel room because we are literally stranded in a city with no housing.
We expect a full refund.
We have communicated that to them and expect Travelocity to support us in getting the full refund.
Absolutely unacceptable that they book rooms and can not be bothered to answer any communication over a 3 hour time period at check in time.
This place is a scam. After confirming on Friday Sept 5th, I arrived at 4:45 pm. No cars in the entire place, fencing around most of it. Note on the door stating to call this number- no one answered, no way to leave a message. Text was not returned. SOO- we had no place to stay! Disputing this with hotels.com. When they call the motel- the motel reports " an emergency " happened and will be closed until Sept 10th. Why wasn't this explained that night? I call BS- I think this place is closed and scammed us.
Close to racetrack. Bed comfortable,
BUT, NO toilet paper at all. Empty roll! No box of tissues! No staff present for any issues. Sticky floor. Rotten fruit in the fridge. Shower would not drain. Old sludgy soap in the soap holder.
Way overpriced for this gross room #110 . Worst experience in many, many years, and I travel most of the year for work. Should be shut down . Would rate below 1 star if I could .
I didnât even end up staying here because I couldnât get into my room. The stay code I was given didnât work.
Would never ever stay anywhere near this part of Saratoga again. Half of the motel was under construction with doors wide open and lights on at 11 oâclock at night.
I ended up driving 2 1/2 hours home after a concert because I couldnât get into my room, couldnât reach anyone for help and felt totally unsafe there.
The photo is not close to the actual state of the room. The place looks like it is barely holding itself together. Its old and needs a full renovation. If you just need a place to flop for a night it is fine, but if you are looking for comfort, style, class, or beyond basic accommodations, look somewhere else.
This is a pretty rundown old motel. Looks like they are trying to renovate part of it, but our room certainly was not one of the renovated rooms. Bathroom door does not shut. Gritty feeling on the floor. Air conditioning absolutely insufficient to cool the room. when we called the Front Desk we were told there was no Front Desk and everything was remotely managed. I just asked for a floor fan and was told she lived 45 minutes away and wasn't driving 45 minutes to bring me a floor fan. We don't need anything fancy, but the bathroom door needs to shut the place needs to be clean and either cool or warm enough.
It is the middle of construction with half the hotel off line. We got our rooms but most everyone else trying to check in before SPAC were disappointed. We lost power in one of the rooms. There was no staff.
Booked this property for a stay on June 12th after booking the room I proceeded to go to the property to checkin upon arrival I received a text thanking me for booking the room and how they look forward to seeing me I showed up within 15 min of booking and when I got there there was nobody at the front desk or on the property to allow me access to my room so I had no choice but to go down the road and obtain another hotel room at a different property after falling asleep there I received a text message at 4:38am giving me an access code to the room at this time I had already been fast asleep in another room elsewhere. I have tried since to reach out to the property as well as Expedia for a refund on the room since I didnât stay and hadnât been able to get in contact via phone around July 8th I was in contact with someone at the property via Expedia messages who said they would reach out to me that day to discuss the situation I havenât heard from them since I just want to have this matter resolved and taken care of very disappointed with this situation and hope others do not encounter the same situation as I have.