I have never left a negative review, but feel that this is important enough to discuss. The seal on the refrigerator was shot and couldn't be closed properly and we had to put ice in the refrigerator to keep food cold. The master bath drain overflowed after two minutes and took about 20 minutes to drain afterwards. This is not a thing that just happens. The two parking passes were not permitted, just one. We had 6 people and towels for four. One bed had no sheets or pillowcases. Check-in at 4pm didn't happen. We had to sit and wait, along with other families for over an hour and 15 minutes before getting our keys because housekeeping walked out. The front desk was polite telling me they would have people in the morning to fix things. Never happened and there was no follow up call. Instead I get a text using a bunch of polite words that called everything unfortunate. This wasn't unfortunate, this was neglect of basic amenities. Beautiful view from the side and honestly... This place could really be a gem if there was better management. Location is great, but there appears to not be the stability of employees. Talked with several people who didn't know things because they were new. Severely disappointed.