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Hilton Sedona Resort at Bell Rock

4.0 star property

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Photo gallery for Hilton Sedona Resort at Bell Rock

Surrounded by striking red rock formations, this hotel offers scenic views from its multi-story buildings with balconies and well-manicured lawns.
Relax in our spacious lobby, featuring a central seating area with sofas and armchairs, a striking ceiling light fixture, and a large window.
Relax by the resort's large, curved pool surrounded by lush greenery and red rock formations.
Romantic glamping under the stars, with a cozy tent and candlelit path.
Experience the warm atmosphere of our lobby, featuring a unique chandelier, reception desk, and garden area.

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk

Explore the area

Map
90 Ridge Trail Dr, Sedona, AZ, 86351
  • Sedona Golf Resort
    ‪3 min walk‬
  • Oakcreek Country Club
    ‪17 min walk‬
  • Bell Rock
    ‪5 min drive‬
  • Sedona, AZ (SDX)
    ‪22 min drive‬

Room options

View all photos for Premium Suite, 2 Queen Beds (Redrock View)

Minibar

Premium Suite, 2 Queen Beds (Redrock View)

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Mountain View (Bathtub, Mobility & Hearing)

View from room

Suite, 1 King Bed, Mountain View (Bathtub, Mobility & Hearing)

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Balcony (Red Rock View)

View from room

Suite, 2 Queen Beds, Balcony (Red Rock View)

  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Firebowl)

View from room

Room, 2 Queen Beds (Firebowl)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Redrock, Hearing, Bathtub)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds (Redrock, Hearing, Bathtub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mountain View

View from room

Room, 1 King Bed, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony (Redrock)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds, Balcony (Redrock)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, Mountain View (Larger)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 2 Queen Beds, Balcony, Mountain View (Larger)

  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for One-bedroom suite

1 bedroom, premium bedding, down duvets, pillow-top beds

One-bedroom suite

9.2 out of 10
Wonderful
(18 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Balcony (Redrock)

27-inch LCD TV with cable channels, TV, pay films

Suite, 2 Queen Beds, Balcony (Redrock)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, Mountain View

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 2 Queen Beds, Balcony, Mountain View

  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mountain View (Mobility, Hearing, Bathtub)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds, Mountain View (Mobility, Hearing, Bathtub)

  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Mountain View

Minibar

Room, 2 Queen Beds, Balcony, Mountain View

  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Mountain View

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Balcony, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Mountain View (Whirlpool)

Suite, 1 King Bed, Balcony, Mountain View (Whirlpool) | Living area | 27-inch LCD TV with cable channels, TV, pay films

Suite, 1 King Bed, Balcony, Mountain View (Whirlpool)

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (Redrock, Whirlpool)

Suite, 1 King Bed, Balcony (Redrock, Whirlpool) | 1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Balcony (Redrock, Whirlpool)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Pool View

27-inch LCD TV with cable channels, TV, pay films

Suite, 1 King Bed, Balcony, Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, One King Bed, Accessible

27-inch LCD TV with cable channels, TV, pay films

Suite, One King Bed, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Mountain View

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Balcony, Mountain View

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Bay View (Firebowl, Redrock)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds, Bay View (Firebowl, Redrock)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Firebowl, Redrock)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds (Firebowl, Redrock)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 Queen Bed (Firebowl, Redrock)

1 bedroom, premium bedding, down duvets, pillow-top beds

Studio, 1 Queen Bed (Firebowl, Redrock)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Mountain View (Firebowl)

View from room

Suite, 2 Queen Beds, Mountain View (Firebowl)

  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mountain View (Mobility, Hearing, Bathtub)

View from room

Room, 2 Queen Beds, Mountain View (Mobility, Hearing, Bathtub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Bay View (Firebowl, Redrock)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 2 Queen Beds, Bay View (Firebowl, Redrock)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Mobility, Hearing, Roll-In Shower)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed (Mobility, Hearing, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite, Two Queen Beds, Non-Smoking

1 bedroom, premium bedding, down duvets, pillow-top beds

One Bedroom Suite, Two Queen Beds, Non-Smoking

8.6 out of 10
Excellent
(14 reviews)
  • 57 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony (Redrock)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Balcony (Redrock)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Redrock, Firebowl)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed (Redrock, Firebowl)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Firebowl)

View from room

Suite, 1 King Bed (Firebowl)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Bathtub (Mobility, Hearing)

View from room

Suite, 1 King Bed, Bathtub (Mobility, Hearing)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Mountain View (Firebowl)

View from room

Suite, 1 King Bed, Mountain View (Firebowl)

  • Mountain view
  • Sleeps 4
  • 1 King Bed

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About this property

Hilton Sedona Resort at Bell Rock

Resort with 2 outdoor swimming pools, a short walk to Sedona Golf Resort
2 outdoor pools, a full-service spa and a golf course are available at this smoke-free resort. Other amenities include a restaurant, a health club and a bar/lounge. Housekeeping is available on request.
Hilton Sedona Resort at Bell Rock offers 221 accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. 27-inch LCD televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, bathrobes, designer toiletries and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs and complimentary weekday newspapers. Additionally, rooms include a safe and a hairdryer. In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on request.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and a health club. 2 outdoor swimming pools and 4 hot tubs are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Eforea Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Hilton Sedona Resort at Bell Rock. During your stay, you're just a quick walk from Sedona Golf Resort. Features include 2 outdoor pools, a full-service spa and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Take a swim in the 2 outdoor pools or soak in the 4 hot tubs
  • Indulge with hot stone massages, facials or detox wraps at Eforea Spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a golf course, 2 outdoor tennis courts and a gym
  • Just a 3-minute walk from Sedona Golf Resort and a 3-minute drive from Bell Rock
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hilton Sedona Resort at Bell Rock offers its guests a full-service spa, a golf course, 2 outdoor swimming pools, and 4 hot tubs. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is available in public spaces for a fee.

A 24-hour business centre and meeting rooms are available. A health club, a sauna, and spa services are also featured at the business-friendly Hilton Sedona Resort at Bell Rock. For a fee, parking is available.

This 4-star Sedona resort is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:00 AM to 10:30 AM.
Hilton Sedona Resort at Bell Rock has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Uncovered parking on site (USD 21.27 per night)
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 6:00 AM to 10:30 AM for a fee: USD 12 to 35 for adults and USD 8 to 18 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 4 hot tubs
  • 4 outdoor pickleball courts
  • Fitness classes
  • Full-service spa
  • Golf clubhouse
  • Golf driving range
  • Health club
  • Pilates classes
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Fenced pool
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • In the mountains
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Ceiling hoist
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible spa

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 1998
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 27-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2 AM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38.28 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • Fitness/yoga classes
  • Health club access
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Newspaper
  • Pool access
  • Spa access
  • Hot tub access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 12.00 to 35.00 for adults and USD 8.00 to 18.00 for children
  • Fee for in-room wireless Internet: USD 0 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 0 per day (rates may vary)
  • Uncovered self-parking fee: USD 21.27 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Resort Sedona
Hilton Sedona
Hilton Sedona Resort
Resort Sedona
Sedona Hilton
Sedona Hilton Resort
Sedona Resort
Hilton Sedona Hotel Sedona
Sedona Hilton Resort Spa
Hilton Sedona Resort Bell Rock
Hilton Resort Bell Rock
Hilton Sedona Bell Rock
Hilton Bell Rock
Hilton Sedona Hotel
Hilton Sedona Resort Spa
Hilton Sedona At Bell Rock
Hilton Sedona Resort at Bell Rock Resort
Hilton Sedona Resort at Bell Rock Sedona
Hilton Sedona Resort at Bell Rock Resort Sedona

Hilton Sedona Resort at Bell Rock Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 498 out of 1003 reviews
Rating 8 - Good. 257 out of 1003 reviews
Rating 6 - Okay. 108 out of 1003 reviews
Rating 4 - Poor. 73 out of 1003 reviews
Rating 2 - Terrible. 67 out of 1003 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kara

Liked: Amenities
Ok
Stayed 4 nights in Apr 2025

6/10 Okay

Thomas

Stayed 2 nights in Apr 2025

8/10 Good

Corey

Liked: Property conditions & facilities
?
Stayed 5 nights in Mar 2025

2/10 Terrible

Sukhwinder

Stayed 4 nights in Mar 2025

8/10 Good

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities
Conditions on the hotel for dining could be better...
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Rooms need to be updated.
Stayed 6 nights in Mar 2025

10/10 Excellent

Jen

Stayed 5 nights in Mar 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Shane

Stayed 3 nights in Mar 2025

6/10 Okay

lynda

Liked: Cleanliness, staff & service
Average
Stayed 2 nights in Mar 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Location. Clean and friendly. Good activities. Our room was beautiful but near an elevator and it was quite nosy.
Stayed 2 nights in Mar 2025

10/10 Excellent

Usha

Stayed 3 nights in Mar 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff super friendly and helpful!!!
Stayed 1 night in Mar 2025

10/10 Excellent

Lisa D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the atmosphere was very relaxing.
Stayed 2 nights in Mar 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Wish the amenities, especially the spa had been explained a little better. Room was excellent! Concierge was excellent! Overall a really great experience!
Stayed 6 nights in Mar 2025

10/10 Excellent

Sharon

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with a perpetual water bowl for Fido and doggie treats. Starbucks coffee, beautiful pool and spa, thick comfortable bedding and fireplaces in room.
Stayed 2 nights in Mar 2025

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying there and loved the view from the hotel of the red rocks! Would definitely go back next time!
Stayed 2 nights in Feb 2025

4/10 Poor

Allen

Stayed 2 nights in Feb 2025

10/10 Excellent

DEVAN

Liked: Cleanliness, staff & service, property conditions & facilities
Brought our 6 teenage boys here. It was perfect for all of us. Lots of activities.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Bait and switch with the rooms. Clean rooms, resorts on the dirty side
Stayed 1 night in Feb 2025

10/10 Excellent

Karen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Genci

Stayed 3 nights in Feb 2025

10/10 Excellent

shauna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 3 nights in Feb 2025

2/10 Terrible

Darrell

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We have stayed here numerous times and we have noticed the decline in property maintenance over the years, but have had a decent experience each time. This time was totally different. The room was absolutely filthy and lacked maintenance. There was construction going on that was not reported during booking. The shower had so much scum on the glass and floor, the shampoo bottles were completely empty, the shower door had no bolt at the top of the door I'm not sure how it has stayed on, the refrigerator was dirty and did not come to temp, the toilet rocked/leaned, outdoor chairs were missing cushions yet we paid extra for the "patio". The worst part was the reading lights on bed would hang out so my husband hit his head on it and it swung over and cracked the glass of the picture next to the bed. We immediately reported this to the desk & maintenance came to remove the picture. The gentleman that came showed lots of concern about the light placement and making sure my husband was ok. He said there wouldn't be any kind of charge for the glass. Come the next day, we asked for confirmation that there was no charge and just was told we would get a call. The assistant director of housekeeping called to inform us there would be $150 charge for the picture. She showed zero concern for the safety of guests, the condition of the room or that her employees said there was no charge yet they changed their mind. What $660 a night gets you I guess.
Stayed 2 nights in Jan 2025

10/10 Excellent

Bryan

Stayed 1 night in Nov 2024