It's a family-friendly small hotel. It's only a few steps away from the market and shopping areas so you can shop, go back to your hotel and then shop some more. Since it is steps away from the market, it is pretty crowded but the street where the hotel is located was not, easy access by foot but not by car (only a couple of blocks away from the main street for uber/taxi, etc. though). Laundry onsite, espresso machine, lounge area on every floor. What made the stay great was the staff. We arrived around 8am and check-in is at 3pm. The General Manager was very accommodating and understanding, excellent customer service. I don't believe they actually had a luggage service but he allowed us to leave our luggage while we explore the neighborhood and ensured us early check-in which was greatly appreciated. He spoke very well-excellent English (like he was from the US?) which really made the interaction very comforting. Not many in the city spoke English, it was the only place we felt we were not foreigners (as a tourist, you can feel uncomfortable and shy because you cannot speak the language nor understand). Overall, we highly recommend the hotel. We would stay there again if we go back to Seoul, South Korea.