The best thing about the propery is the owners. They made us feel very welcome and treated us as a couple and not just a number. James even cheuffuered us to the local shopping mall to show us where we could get an evening meal.
There was nothing we didn'tlike about the property.
Les points faibles : Personnel et service et confort de la chambre
Disappointing service.
Booked this property because i was transiting overnight and the property was close to the airport. Emailed a few weeks prior, to the property that i was arriving at 11PM and was informed that checkin would be closed and information would be at the front desk. Arrived at 11PM to a deserted house with nothing after a 15minute grab ride from the airport but a set of keys with a 3 on it. After trying to reach the owners of the property. To no avail, I used the key found room 3 already tenanted and found things in the room upstairs.
Tried calling the numbers multple times and leaving a message. But got nothing for 20minutes. Didnt see anyone except a group of French guests come in at around 1120. Finally after 30mins presumably the wife opened a door and tld me to wait. Then a gentleman came out and mumbled if i he could help me?
Pretty disappointed by the service. Usually Malaysian hospitality is great. Mumbled an apology which didnt sound sincere and showed me a room. No keys were provided. Felt like I inconvenienced them despite them messing up the booking. Didnt get a good rest, At night had trouble sleeping, it was noisy with planes coming/going.
I understand mixups happen, but a sincere apology would've gone a long way. Left at 6am the next day. If i had my time again, id probably have paid extra and booked a room at the airport.
Professionally run. Clean. Close to airport. Nice pool but time prevented our using it. James was very hospitable and helpful. Book exchange. Very hot and AC wasn't working at full capacity so hard to get to sleep. Nice coffee.
Overnight stay between flights.
James the host was the most helpful fellow you could ask for. Check in welcoming and above and beyond service during our stay.