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HeartSong Lodge & Resort

3.5 star property

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Photo gallery for HeartSong Lodge & Resort

Lobby sitting area
Lobby sitting area
Front of property
Exterior detail
Children’s activities

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
1210 Dollywood Resorts Blvd, Pigeon Forge, TN, 37863
  • Place, Dollywood's Splash Country
    ‪9 min walk‬
  • Place, Parrot Mountain and Gardens
    ‪6 min drive‬
  • Place, Dollywood
    ‪6 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪58 min drive‬

Room options

View all photos for KING - Sleeper Sofa

1 bedroom, in-room safe, desk, laptop workspace

KING - Sleeper Sofa

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for KING - Sleeper Sofa w/Balcony

KING - Sleeper Sofa w/Balcony | 1 bedroom, in-room safe, desk, laptop workspace

KING - Sleeper Sofa w/Balcony

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for KING - Dormer

1 bedroom, in-room safe, desk, laptop workspace

KING - Dormer

10.0 out of 10
Exceptional
(23 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Single Trundle Bed

View all photos for KING - Murphy

1 bedroom, in-room safe, desk, laptop workspace

KING - Murphy

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for King Murphy with/Balcony

1 bedroom, in-room safe, desk, laptop workspace

King Murphy with/Balcony

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Two Queen Beds

1 bedroom, in-room safe, desk, laptop workspace

Two Queen Beds

9.8 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two QUEEN Beds with Balcony

1 bedroom, in-room safe, desk, laptop workspace

Two QUEEN Beds with Balcony

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for FAMILY SUITE with Balcony

1 bedroom, in-room safe, desk, laptop workspace

FAMILY SUITE with Balcony

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for FAMILY SUITE

FAMILY SUITE | 1 bedroom, in-room safe, desk, laptop workspace

FAMILY SUITE

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for FAMILY SUITE with Balcony Hearing Accesible

1 bedroom, in-room safe, desk, laptop workspace

FAMILY SUITE with Balcony Hearing Accesible

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for THEMED FAMILY SUITE with Balcony

1 bedroom, in-room safe, desk, laptop workspace

THEMED FAMILY SUITE with Balcony

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for THEMED FAMILY SUITE with Balcony Hearing Accessible

1 bedroom, in-room safe, desk, laptop workspace

THEMED FAMILY SUITE with Balcony Hearing Accessible

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for THEMED FAMILY SUITE - Dormer

1 bedroom, in-room safe, desk, laptop workspace

THEMED FAMILY SUITE - Dormer

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for JUNIOR SUITE - Inside corner

1 bedroom, in-room safe, desk, laptop workspace

JUNIOR SUITE - Inside corner

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Single Bunk Bed

View all photos for JUNIOR SUITE - Dormer Accessible

1 bedroom, in-room safe, desk, laptop workspace

JUNIOR SUITE - Dormer Accessible

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for JUNIOR SUITE - Dormer

1 bedroom, in-room safe, desk, laptop workspace

JUNIOR SUITE - Dormer

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Two Queen Beds Dormer

1 bedroom, in-room safe, desk, laptop workspace

Two Queen Beds Dormer

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Two QUEEN Beds with Balcony Hearing Accesible

1 bedroom, in-room safe, desk, laptop workspace

Two QUEEN Beds with Balcony Hearing Accesible

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two QUEEN Beds with Balcony Accessible

1 bedroom, in-room safe, desk, laptop workspace

Two QUEEN Beds with Balcony Accessible

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Murphy Hearing Impaired

1 bedroom, in-room safe, desk, laptop workspace

King Murphy Hearing Impaired

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for KING - Dormer Accessible

1 bedroom, in-room safe, desk, laptop workspace

KING - Dormer Accessible

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Single Trundle Bed

View all photos for King Sleeper Sofa with Wet Bar

1 bedroom, in-room safe, desk, laptop workspace

King Sleeper Sofa with Wet Bar

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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  • Pool
  • Hot tub
  • Spa
  • Parking included
4.8 out of 5, Exceptional, 1,002 reviews
The price is CHF 235
includes taxes & fees
25 Nov - 26 Nov
Dollywood's DreamMore Resort

About this property

HeartSong Lodge & Resort

Family-friendly hotel with fitness centre and seasonal outdoor pool
An indoor pool, a restaurant and a fitness centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a coffee shop/cafe are on-site.
HeartSong Lodge & Resort offers 302 air-conditioned accommodations with a safe and a hairdryer. 50-inch Smart televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers.

This Pigeon Forge hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An indoor pool, a seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at HeartSong Lodge & Resort. During your stay, you'll be within walking distance of Dollywood's Splash Country. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools or soak in the hot tub
  • Services include a children's club, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a gym and a playground
  • Just a 5-minute drive from Dollywood's Splash Country and 8 minutes from Dolly Parton's Stampede Dinner Attraction
HeartSong Lodge & Resort offers its guests a seasonal outdoor pool, an indoor pool, Access to hot tub, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A children's club, gift shops/newsstands, and tour/ticket assistance are also featured at the family-friendly HeartSong Lodge & Resort. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Pigeon Forge hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
HeartSong Lodge & Resort has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Valet parking on site (USD 40 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 24.99 to 39.99 for adults and USD 14.99 to 29.99 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • Children's club
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's club (surcharge)
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Braille/raised signage
  • Hardwood flooring in public areas
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Communal living room
  • Designated smoking areas
  • Fireplace in lobby
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels
  • Pay films

Food and drink

  • Meal delivery service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 24.99 to 39.99 for adults and USD 14.99 to 29.99 for children
  • Valet parking fee: USD 40 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in April and close in September.

Property is also known as

HeartSong Lodge Resort
HeartSong Lodge & Resort Hotel
HeartSong Lodge & Resort Pigeon Forge
HeartSong Lodge & Resort Hotel Pigeon Forge

HeartSong Lodge & Resort Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 273 out of 303 reviews
Rating 8 - Good. 20 out of 303 reviews
Rating 6 - Okay. 7 out of 303 reviews
Rating 4 - Poor. 1 out of 303 reviews
Rating 2 - Terrible. 2 out of 303 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tracie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its so beautiful and the pool looks like a tropical island. Very Elegant yet it has the mountain feeling.
Stayed 3 nights in May 2025

10/10 Excellent

LYNETTE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Caitlin

Stayed 3 nights in Aug 2025

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Teresa, Kennesaw

Liked: Cleanliness, staff & service, property conditions & facilities
This property is gorgeous. We stayed one night for an anniversary after a day at Dollywood with friends. Cleanliness is fabulous. The front desk personnel and the courtesy tram driver were delightful and personable. We made a reservation at the restaurant for dinner and it was excellent. Our steaks were nicely and flavorfully served. There is no spa on the property but they are glad to take you a short distance away for spa services, to DreamMore, but I declined. The only complaint we had was the afternoon bartender who was not only abrupt and rude to us, but we listened to her exchanges with others in the bar and her brisk demeanor never changed. She also engaged with other service personnel in complaining about guests at the pool and a bar order from the restaurant. We felt most unwelcome and she needs customer service training. Perhaps, her personality may better fit a dive or biker bar, but she has no business in a higher end establishment. Honestly, I have never heard such a rude barkeep who was so annoyed by everyone and every pour. I find it hard to believe that there have not been more complaints about her arrogance and ill regard for her guests.
Stayed 1 night in Aug 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property and kind staff. Pools are fabulous. Well appointed with a very kind staff. Comfy bed, lots of towels and wash clothes. The room looked new. Very clean and comfortable. Highly recommend!! Good Job Dolly!
Stayed 2 nights in Aug 2025

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is a good size and well laid out. The Lodge is easy to navigate without being overwhelming. When I checked in, I was given the Time Saver card and told to get my wristband which allowed me to ride the trolley to Dollywood and use the Time Saver lanes. It was an excellent perk. For breakfast, order up Dolly's cinnamon bread with coffee and have it delivered to your room. The pool is wonderful, the bar service is great, the little fire pits around the back of the Lodge are sweet. I wish I had stayed longer.
Stayed 2 nights in Aug 2025

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely resort. All the little details in the decor of the room was appreciated. The outside space was stunning. I loved the firepit 10/10. It was fun to see Dolly's vision. It was a beautiful place.
Stayed 1 night in Aug 2025

10/10 Excellent

Dwayne

Stayed 2 nights in Aug 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Amenities
Loved the live music!
Stayed 1 night in Aug 2025

10/10 Excellent

Michael, Easton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice comfortable place to stay
Stayed 3 nights in Aug 2025

8/10 Good

Jessica

Loved the Heartsong

We loved the Heartsong! The staff was very friendly and the hotel was beautiful. It was also very clean. The only thing we didn’t love was the food.
Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Mary

Travelled with group
The flowers were beautiful
Stayed 2 nights in Jul 2025

10/10 Excellent

Tiffany Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! I only wish the beds were more comfortable, but this place was amazing! Quiet and convenient. Definitely would highly recommend.
Stayed 3 nights in Jul 2025

10/10 Excellent

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Beautiful place and the pool was amazing. Not deep enough for older kids but 9 and under it works perfectly.
Stayed 2 nights in Jul 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, peaceful, well kept facility, friendliest staff and can’t wait to come back next year!
Beautiful view outside the main entrance to the resort.
The Queen of the Smokies herself, Dolly!
Massive window in the lobby looking out to the pool and fire pits in the back.
Check in parking lot.
Stayed 4 nights in May 2025

10/10 Excellent

Randy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love it
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel stay we’ve had in years!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Lee

Stayed 3 nights in Apr 2025

10/10 Excellent

Rachel

Stayed 2 nights in Jun 2025

10/10 Excellent

kenneth earl, Canyonttt

Stayed 3 nights in Jun 2025