The cabin was nice but it could have been much better if the big nice windows were washed on the 1st. Level,carpet shampooed and bigger pots and new frying pans to cook with
The cabin was spacious and gave everyone in our group their own privacy. The location was super convenient. Overall this was not the best rental for us. The beds are extremely uncomfortable, and the community area was poorly maintained. The pool was filthy and our family decided to stay away. We had a few significant issues with the cabin, but the rental agency was super responsive to all issues as soon as I reported.
We had a great time staying here for a family wedding. The property is spacious, clean, and the game room was a big hit! The only hiccups we had were the hot tub not being filled, and the hose to fill it up was broken. More toiletries/cleaning products would have been nice as well (we had to buy hand soap for one bathroom and there wasn't any dishwasher liquid/tabs so we just hand washed our dishes). Overall it was great and everyone was talking about how beautiful the property was.
My family of 13 stayed here. The games downstairs were a huge hit with the kids as well as the hot tub and pool. The cabin was clean. Checkin and checkout were a breeze. They basically said have a wonderful time and lock up behind yourselves. We didnât have to halfway clean the whole house ourselves! So nice! Very responsive via text. Convenient to lots of food and shopping. Would stay again!
We had several issues with the cabin itself. The property and grounds were beautiful. The mattresses need replacing. They were way too soft. My bed had a plastic mattress cover that rattled with every move. The air was out on the second level and did not get fixed while we were there. Temp was 77-78 in bedrooms and unpleasant to try and sleep. There was a leak coming through the light/fan in the bathroom of the lower floor. The oven handle came off when opening the oven. We secured it as best we could. The dishwasher door was broken and the bottom rack would roll out if you didnât watch it. The cabin really needs some help but the complex was very nice. I did get a $100 discount.
We enjoyed a 4 generation vacation at this lovely log cabin. The space was used very efficiently. The game room was a real hit. I loved how the hot tub was located on the bottom deck, so children too young to use it did not even see it. We also liked how close it was to Dollywood. We made great memories here!
We had our kids and grandkids together at this lovely cabin. We had a couple of issues with the air and hot tub but they were resolved very quickly and very professionally! Lots if room to hang out and enjoy quality time together. Our grands loved the game room! Thank you for helping make beautiful memories!!
Our family of 15 stays in a cabin every year. This year we chose Heavenly Escape. It was a nice cabin! Our only issues were not enough parking for our crew (which was not mentioned anywhere in the property description. And there was not enough silverware in the cabin. Overall, it was an awesome stay!
The cabin is nice, there were some issues, and the office did try to resolve some of them. (1) the hot tub needed extra cleaning, (2) the fire place would not work, they sent someone out he got it working, the next morning it would not come work again. (3) the tv in the entertainment room would not work, sent someone out he couldnât get it to work. My son i law is in IT found the problem. The Xfenity black box doesnât work on that tv. We reported it to the office. (4) the dishwasher doesnât clean the dishes, I gave up on it. I did not report it to the office because I had talked to them for 2 days. So we just ate out the rest of our stay. It would be a great cabin if some of these issues are fixed and checked before customers arrive. Thanks Joann
We were supposed to be meeting family from Ohio and North Carolina, but Covid and work commitments prevented them from meeting our small group from Georgia. Regardless, we had a wonderful time and my four grandchildren loved the arcade games! We enjoyed using the hot tub while the snow flurries were falling too!