Customer service was amazing, very helpful. Our original home had wasps nests hidden somewhere, so they were getting inside. The staff were kind enough to offer a different home to stay in instead. Our new home (Bunk House) did not have an upstairs area, but it had every other amenity we needed. The new home was clean and felt very homey- no bugs inside! The surrounding neighbors were friendly and quiet. We had decent views of the mountains from our windows. It was very nice to sit outside on the porch & look at the mountains.