Jeremy was a pleasure to work with: super responsive, patient with all of our questions, provided helpful sightseeing/restaurant information before our arrival. After we arrived, Joy was our contact, & she was just that: an absolute joy to work with. There were some things that needed attention during our stay & she took care of everything immediately & to our satisfaction. She was professional & friendly in her responses. She was so helpful that I wish I could have met her in person. This is a lovely property, but lacking in upkeep, especially outside. There are lots of tiles missing in the pool, and the waterfall area is overgrown with weeds. There is a large crack in the concrete that runs the length of the pool area & looks like it is sinking away from the outer edge. The grass was extremely high when we arrived. Someone did show up to cut it, but left behind all the grass that should have been raked/bagged. The landscaping was overgrown & rocks that were previously a landscaping border were knocked over & laying in the grass. Most caps to the lights on the fence posts were missing, some laying in the grass. The porch entry was filthy & covered with bird droppings. There were what looked to be live wires sticking out of the wall where a doorbell used to be. The wrap-around deck was dirty/covered with sawdust from carpenter bees, weeds growing up on it from below. Carpet inside is dirty/stained and needs replaced. Otherwise we enjoyed the property, especially the pool.