The check in process and staff were very friendly and easy to contact. The property itself was a little dirty, cobwebs and dusty and the hot tub had a very odd smell. It also looked outdated. Generally it met our needs but nothing special. There should be a note on this property to have a 4-wheel drive, it's up a mountain road. We had a small sedan, if it had rained or snowed, we would have been in a bad spot.