"Very nice standard, would have liked a kettle and facilities to make tea/coffee etc, excellent for access to Real Betis stadium, £8 taxi to centre of ... " More
12 Nov 2019 by Mª Carmen Rodríguez A. Guest Relations Department
Dear Customer, First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers. Due to your Hotel rating, we are glad to know that overall you have enjoyed your stay. We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards. Sincerely Mª Carmen Rodríguez A. Guest Relations Department
31 Oct 2019 by Mª Carmen Rodríguez A. Guest Relations Department
Dear Customer, From all the Hotel Silken Al-Andalus Palace team, we appreciate your great rating and for sharing it to other travelers. For us it is a pride to know that you have enjoyed a unique experience during your stay, as we work every day to offer the highest quality in our services in order to achieve our customers full satisfaction. We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards. Sincerely Mª Carmen Rodríguez A. Guest Relations Department
2 Sep 2019 by Mª Carmen Rodríguez A. Guest Relations Department
Dear Customer, We are pleased to know that you liked the hotel in general , but above all we thank you for giving us the opportunity to improve by giving us your opinion. We will share your opinion to the rest of our team to try to improve as much as possible, since only in this way can we achieve the full satisfaction of our guests. We hope to see you again so we can show it to you. Until then, receive our best regards. Sincerely, Mª Carmen Rodríguez A. Guest Relations Department
2 Jul 2019 by Mª Carmen Rodríguez A. Guest Relations Department
Dear Customer, After studying your comment and trying to corroborate what you publish with our staff, we would like to tell you that since you do not provide us with any information regarding the date of your stay or reservation, we have not been able to look at what happened. Since we wanted to confirm that at all times in our breakfasts, regardless of whether they have different products for different food intolerances, our staff is also willing to try to please our customers and inform them that other types of products can be consumed. With regard to his comment that he left or the police would be called, we have been very surprised because it is totally contrary to our policy and the priority we emphasize at all times to our staff, which is the kindness and attention to our guests , a customer has never been served as you tell us. We kindly ask you to contact us or provide us with your information in order to clarify your comment. Regards,
1 Jul 2019 by Mª Carmen Rodríguez A. Guest Relations Department
Dear Customer, On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion. We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of. All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards. Sincerely Mª Carmen Rodríguez A. Guest Relations Department
25 Mar 2024 by Mª Carmen Rodríguez A. Guest Relations Department
Dear Customer,Thank you for choosing us on your recent stay at this beautiful city, Seville, and for sharing your opinion to other travelers.We appreciate your rating and we hope you have enjoyed your stay at our Hotel.We hope to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department
18 Apr 2023 by Mª Carmen Rodríguez A. Guest Relations Department
Dear Customer,We appreciate your rating and we hope you have enjoyed your stay at our Hotel.We hope to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department
26 Mar 2020 by Mª Carmen Rodríguez A. Guest Relations Department
Dear Guest; Thank you very much for choosing us as your Hotel in Seville during your recent visit and for sharing your excellent opinion and recommendations. We feel highly proud to know that you enjoyed an unique experience and you travelled back home with nice memories of your time in our Hotel. We hope you come back in your next travel to Seville, and go beyond your expectations. Until then, our best regards Mª Carmen Rodríguez A. Guest Relations Department
24 Feb 2020 by Mª Carmen Rodríguez A. Guest Relations Department
Dear Customer, First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers. Due to your Hotel rating, we are sorry for not having achieved your full satisfaction. We hope you give us the chance to improve as much as much as possible, only in this way we can work to fulfill our customers’ expectations. Receive our best regards, Sincerely Mª Carmen Rodríguez A. Guest Relations Department
10 Dec 2019 by Mª Carmen Rodríguez A. Guest Relations Department
Dear Customer, First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers. Due to your Hotel rating, we are glad to know that overall you have enjoyed your stay. We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards. Sincerely Mª Carmen Rodríguez A. Guest Relations Department
The following facilities are closed seasonally each year. They will be closed from 1 October to 30 April:
Hotel Silken Al Andalus Palace offers its guests a seasonal outdoor pool, a health club, and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A business centre and meeting rooms are available. A library, a terrace, and a vending machine are also featured at the family-friendly Hotel Silken Al Andalus Palace. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Seville hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Hotel Silken Al Andalus Palace offers 623 accommodations with minibars and a safe. 32-inch LED televisions come with digital channels. Bathrooms include bidets, complimentary toiletries and hairdryers. This Seville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily.
Hotel Silken Al Andalus Palace has a restaurant serving breakfast, lunch and dinner.
Room service (during limited hours) is available.
A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a health club.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.
For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.