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3.7 out of 5
Good!
See all 15 ebookers Reviews

"Creaking floorboards , staff didnt look very happy. Incorrect price charged from restaurant. Food excellent " More

By a verified traveller on Sat 31 Aug 2019

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Classic Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
CHF 56* Per night/room 16 Jun - 17 Jun

Privilege, Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room, 2 Double Beds (Superior)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Mercure Sheffield Kenwood Hall & Spa ratings based on 15 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Sheffield Kenwood Hall & Spa

Everyone (13) Couples (2)
5 out of 5

Posted by on 20 Nov 2023

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Comment from Hotel Management

18 Dec 2023 by Sophie.

Good Afternoon,Thank you for taking the time to leave us a review.We really do appreciate the feedback.We are really sorry to hear that you did not enjoy your stay with us.We take all your feedback on board and we are working hard to make the improvements needed in the future.Kind regardsSophieReception.

3 out of 5

Posted by on 12 Jun 2023

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Comment from Hotel Management

5 Jul 2023 by Vea

Dear Andrew,Thank you for taking the time of sharing your feedback with your recent stay. We will do our best to provide a better quality service next time youre back at Mercure Kenwood. Kind regards,Vea ReyesRooms Division Manager

1 out of 5

Posted by on 29 Sep 2019

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3 out of 5
Creaking floorboards , staff didnt look very happy. Incorrect price charged from restaurant. Food excellent

Posted by on 31 Aug 2019

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5 out of 5
Lovely big room, helpful staff, good location for what we needed.

Posted by , from Derbyshire on 5 Nov 2018

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5 out of 5
Make sure u are not put up on second floor with a dog especially when lift not working. Check with hotel on day and get ground floor room.floor room

Posted by , from Scotland on 26 Oct 2018

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1 out of 5

Poor customer service

Arrived for check in told room wasn't ready so had to wait 20 minutes while others arrived and were checked in why. I booked a kingsize bed to be given a bed which in fact was two singles pushed together not what I booked or wanted. Special occasion ruined thanks.

Posted by , from derbys on 30 Apr 2018

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3 out of 5

Cold

Pros: Friendly waiting staff. Helpful reception staff.
Cons: Maintenance
We checked into room 602 which is in the old part of the building. It was a very long trek from Reception and there were many flights of stairs to access the room. On opening the door a cold blast of air hit us. When we checked the one radiator, it was only lukewarm at the top and hot at the bottom- it needs bleeding which is a simple job to do. The dressing area and bathroom were very cold as was the bedroom. There was only one spotlight working in the bathroom. I reported this to reception and when we returned to the room, a portable heater had been supplied, although it was too small to heat the room. I switched it off overnight and it was too cold to have a shower the next morning. Very disappointing- it would take very little maintenance to bring the hotel up to scratch.

Posted by on 15 Jan 2018

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4 out of 5

Nice holet

Very congested parking and shower would not work giving cold water only.

Posted by , from bewdley, worcestershire on 13 Nov 2017

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4 out of 5

Tranquil location.

Our second visit, we enjoyed excellent evening meal in the restaurant and great breakfast, so much choice and unlimited coffee, which we were able to enjoy in the lounge after breakfast. Staff extremely friendly and efficient.

Posted by , from Surrey on 12 Oct 2017

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.