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Hotel Polo Towers Shillong

4.0 star property

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Photo gallery for Hotel Polo Towers Shillong

A neatly made bed with a swan-shaped pillow, a bedside lamp, and a framed picture on the wall.
City view
Minibar, in-room safe, desk, soundproofing
Meeting facility
Executive Studio Suite | Minibar, in-room safe, desk, soundproofing

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Explore the area

View in a map
Hotel Polo Towers, Polo Grounds, Shillong, 793001
  • Place, Wards Lake
    ‪8 min walk‬
  • Place, India Orchidarium and Botanical Garden
    ‪8 min walk‬
  • Place, Golf Links Shillong
    ‪4 min drive‬
  • Airport, Shillong (SHL)
    ‪63 min drive‬

Room options

View all photos for Premier Double or Twin Room

Premier Double or Twin Room | Minibar, in-room safe, desk, soundproofing

Premier Double or Twin Room

  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Premier Double or Twin Room

A hotel room with two beds, a nightstand with a lamp, a chair, and a view of the city.

Premier Double or Twin Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Executive Studio Suite

Executive Studio Suite | Minibar, in-room safe, desk, soundproofing

Executive Studio Suite

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, desk, soundproofing

Deluxe Double Room

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Presidential Suite

Presidential Suite | Minibar, in-room safe, desk, soundproofing

Presidential Suite

  • City view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Polo Towers Shillong

A full-service spa, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/cafe and massage/treatment rooms.
Hotel Polo Towers Shillong offers 51 accommodations with minibars and a safe. Flat-screen televisions come with premium cable channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include a fitness centre.
Zen has 1 treatment room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.
During your stay at Hotel Polo Towers Shillong, you're just a quick walk from Wards Lake. Free WiFi in public areas, free self-parking and a full-service spa are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Treat yourself to aromatherapy or Ayurvedic treatments at Zen
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Within a 15-minute walk of Wards Lake and India Orchidarium and Botanical Garden
  • Airport pick-up shuttle service available for a fee
Hotel Polo Towers Shillong offers its guests a full-service spa and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and 3 meeting rooms are available. Event space at this hotel measures 500 square feet (46 square metres) and includes conference space. Spa services, a terrace, and barbecue grills are also featured at the business-friendly Hotel Polo Towers Shillong. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Self parking is free.

This 4-star Shillong hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10 AM.
Hotel Polo Towers Shillong has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10 AM for a fee: INR 600 for adults and INR 600 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 500 square feet of conference space
  • Business centre

Outdoors

  • Barbecue grill
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Couples treatment rooms
  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • 2 bathrooms
  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Desk
  • Desk chair
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for INR 5000.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately INR 600 for adults and from INR 600 for children
  • Airport shuttle fee: INR 6000 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: INR 6000 (up to 6 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 5000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Hotel Polo Towers Shillong offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

POLO TOWERS SHILLONG
Polo Towers Shillong Shillong
HOTEL POLO TOWERS SHILLONG Hotel
HOTEL POLO TOWERS SHILLONG Shillong
HOTEL POLO TOWERS SHILLONG Hotel Shillong

Hotel Polo Towers Shillong Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 24 reviews
Rating 8 - Good. 9 out of 24 reviews
Rating 6 - Okay. 3 out of 24 reviews
Rating 4 - Poor. 1 out of 24 reviews
Rating 2 - Terrible. 4 out of 24 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

9.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Jayant Kumar

Liked: Cleanliness, staff & service, property conditions & facilities

An efficient small hotel

It was a satisfactory stay. The room was reasonably large. Food in the restaurant was good.
Verified review

10/10 Excellent

sanjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

We family of four stayed for 3 days and it was really much enjoying experience as rooms were neat clean and spacious. Service was excellent. Morning breakfast was having adequate varities . They arranged for us separate space in another room since hall was full. Dinner buffet option available wirh good menu at reasonable cost. Overall nice experience and surely will visit again.
Stayed 2 nights in Nov 2023
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

money & time

Hotel staff are very uncooperative. They don't take food orders properly and blame us for their fault. The room badly maintained. Room 205 in which we were staying, the bathroom door wouldn't close from outside. When we asked the staff to fix it, the repairwoman attending us told us that it can't be fixed, that's how the door. The door was eventually fixed after notifying the manager again. The morning guard at the parking was very rude and unhelpful.For the money we paid we were expecting a better service.
Stayed 4 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel, in a very beautiful area with competent and friendly professionals.
Stayed 2 nights in Nov 2019
Verified review

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Small rooms, too noisy and no sense of comfort for guests
Stayed 3 nights in Sep 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were particularly welcoming and helpful. Restaurant food was superb.
Stayed 3 nights in Sep 2019
Verified review

10/10 Excellent

vinaykumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great hotel

Excellent hotel, all the staff were very pleasant and helpful. Room was comfortable there was a room heater for cold weather and a.c. for warm. We tried a variety of food and found everything excellent. At the back of the hotel there is a lane which goes up to police bazar. Its a little steep but was interesting to see all the vendors all the way up to the top. Only downside was the water in the bathroom was either tepid or cold.
Stayed 3 nights in Feb 2019
Verified review

10/10 Excellent

Johnny&Soni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel experience from arrival to departure, would recommend to all
Stayed 4 nights in Oct 2018
Verified review

8/10 Good

GAUTAM

Liked: Staff & service, room comfort

business trip

went for business so did not spend much time at the property. One of the better hotels in shillong to stay. decent breakfast and good tasty menu options
Stayed 2 nights in Aug 2018
Verified review

6/10 Okay

Gaurav

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The heating in the room was inadequate. And the staff was quite unhelpful.
Stayed 1 night in Nov 2017
Verified review

6/10 Okay

B K

Liked: Cleanliness

good but not worth the tariff

stay was comfortable staff was also good but then the hotel is 3star category and they are charging like a 5star property.
Stayed 3 nights in Jul 2017
Verified review

2/10 Terrible

daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

A dump with inefficient staff. Food was ok
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Good hotel, poor service

House keeping and restaurant staffs are not well trained, food taste and quality is not at par. Rooms, location, conforts are excellent
Verified review

10/10 Excellent

Sajjad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

It was very pleasant . All staff specially Amanda was brilliant .
Verified review

8/10 Good

Gyanendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good to experience a standard hotel in Shillong

Hotel location
Verified review

8/10 Good

Swati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel, with good service

Service was great
Verified review

6/10 Okay

Arvind

Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2020
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Verified review

2/10 Terrible

AJAY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Verified review

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 4 nights in Jun 2019
Verified review

2/10 Terrible

Bhavna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018
Verified review

8/10 Good

Jayanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Verified review

8/10 Good

Jhunu

Liked: Cleanliness, room comfort