Extremely basic, very worn and tired decor. Not clean, dusty skirting boards, carpet was very worn and dirty. It was very poor value for money at ÂŁ220 for one night and not as described. It is unstaffed with a telephone number to call for any remote assistance. This is not a hotel it is a serviced room. It must not be advertised as a luxury room or hotel because this is not correct.
The Grassington Lodge is truly minimalist. A very small room, two bath towels, and one hand towel. For the third of three nights they added a bath mat and a bar of soap.
The only staff ever present was the cleaning lady and her assistant. She was kind and helpful but certainly not enough to welcome and assist guests.
Beautiful place to stay and a great location!
We paid in advance and they requested payment a second time. But once I informed the host we already paid they were quick to remedy the situation. Overall we were quite happy with the accommodation and would come again!
Check in was not too good. The key had been locked in the room! Matter was soon resolved. The location is good being close to the centre but not so close as to be a nuisance. Overall a good stay.
When we arrived at our room past check in time the room was only partially prepared! Tge bed stripped, rubbish in room, uncovered, dirty towels on floor, I then tried for one hour to get through to someone to explain. They did sort the problem but it definitely spoiled the birthday trip
I didn't like the fact There was no staff around my husband fell on the stairs and his arm was bleeding I looked for a first aid kit but none to be seen. the bathroom even though no one else used it was not in the room. I had to go to the local shop for plaster to cover the wound from the fall
the bed was very comfortable