85.0% Based on 6205 reviews TripAdvisor traveller rating 4.5 out of 5

Enter dates to see availability

Hotel Description

An all-inclusive stay in Kantenah awaits you at Grand Palladium Kantenah Resort & Spa All Inclusive. You'll be 5.2 km (3.3 mi) from Xpu-ha Beach and 10.6 km (6.6 mi) from Akumal Beach. Highlights at this beachfront resort include 14 restaurants, 9 outdoor swimming pools, and a full-service spa.

Plasma TVs with cable channels are featured in all 422 rooms, and you can enjoy free WiFi, furnished balconies, and iPod docks. Dining in is an option with room service, and minibars provide free refreshments. Down comforters welcome you to a good night's rest, and other nice touches include bathrobes and free toiletries. Coffee/tea makers, in-room childcare, and free bottled water are also available.

A day of pampering at Zentropia can include beachside massages, body scrubs, and facials along with aromatherapy and mani/pedis. With 3 beach bars and 9 bars/lounges to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sunloungers, and enjoy the onsite nightclub and free kids' club. Other amenities include free WiFi in public areas, a fitness centre, and a Turkish bath/hammam. There's also free self parking, along with the convenience of car rentals on site.

With a stay at this 4-star Kantenah resort, you'll be 19.7 km (12.3 mi) from Xel-Ha Water Park.

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
CHF280 per night

Junior Suite Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Mayan Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Single Room

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Deluxe Triple Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

85.0% of guests recommend out of 6205 reviews

Excellent 3639
Good 1683
Average 554
Poor 205
Terrible 124
Value <span>4.5</span> out of 5
Rooms <span>4.0</span> out of 5
Cleanliness <span>4.5</span> out of 5
Service <span>4.5</span> out of 5

About the Grand Palladium Kantenah Resort & Spa All Inclusive

Location Carretera Chetumal, Kantenah, QROO 77710

All-inclusive Details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • In-room minibar (some restrictions)
  • Dining and beverage availability is limited at one or more venues

Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkelling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Football
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Language
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • On-site entertainment and activities
  • Theme parties

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkelling excursions
  • Tennis lessons
  • Bottled wine
  • Bottled spirits
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Off-site tours
  • Transport to off-site activities

Property Features

Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Kantenah Resort & Spa All Inclusive, you can cool off in one of the 9 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 14 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the onsite bars, including 3 beach bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a free kid's club, a hot tub and a steam room. Free self parking is available. Smoking is allowed in designated areas at this 4-star Kantenah resort.

  • 422 guestrooms or units
  • 2 levels
  • 15 buildings
  • 14 dining venues
  • 3 bars on the beach
  • 9 bars or lounges
  • 9 conference rooms
  • Built in 2002
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools -9
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (85.8 km / 53.3 mi)
  • Parking: Free self parking

Room Amenities

Grand Palladium Kantenah Resort & Spa All Inclusive offers 422 forms of air-conditioned accommodation with iPod docking stations and free minibar items. Rooms open to furnished balconies. Beds feature down comforters. 32-inch Plasma televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, a complimentary bathrobe, complimentary toiletries and a hairdryer. Kantenah's resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • iPod dock
  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Grand Palladium Kantenah Resort & Spa All Inclusive has 14 restaurants on-site.

Room service (during limited hours) is available.

Entertainment

Activities include:

  • Nightly entertainment, including music/dance shows, casino night, and karaoke
  • Merengue and Salsa classes
  • Aerobics & stretching classes
  • Beer drinking contest
  • Tennis tournament
  • Horseshoes
  • Pool tournament
  • Treasure hunts
  • Pool aerobics
  • Beach volleyball
  • Beach soccer
  • Catamarans
  • Snorkeling
  • Windsurfing
  • Fishing (surcharge)
  • Diving excursions and courses (surcharge)

Nearby Activities

9 the outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, a sauna and a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Fishing on site
  • Miniature golf on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Beach volleyball on site
  • Volleyball on site
  • Windsurfing on site
  • Playground on site
  • Segway rental/tour on site
  • Boat tours nearby
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Personal motorised watercraft on site

Spa Services

Zentropia has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 5:30 AM
  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No lifts

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD35 per person, per day and includes use of:

  • – Sauna
    – Spa tub

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Palladium Kantenah Resort All Inclusive
  • Grand Palladium Resort All Inclusive
  • Grand Palladium Kantenah

You should know

  • Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.