We are a family of 4 (2 adults, 10 and 8 year old) and the 2 bedroom unit was perfect for our needs — located immediately adjacent to the gondola, inclusive of valet parking, in-unit laundry, kitchen with pots, pans, servingware and Tupperware for us to bake muffins and cook a prime rib on Christmas with all the sides, ski valet right when you hop off the gondola, the list goes on and on. We checked in on the 24th at 11:30 am and it was a total breeze - no crowds, no delays, just stress-free and easy.
The unit and common areas were clean although some parts show dating (showers clean but would benefit from updating, scuffed corners/chipped wood in units) but this is only if you are looking for issues. The beds were firm which we loved. We used the text service to request any items as well as our car when we needed it, all of which were taken care of by the hotel expeditiously.
They were at capacity during our stay but it never felt overly crowded except around 10-12 pm and 3-5 pm on Sat/Sun when check-in and check-out was at its peak. It felt quiet in our unit and we never heard hallway noise.
I saw several workers touching up and refurbishing the common areas while we were there. Some guests were ill mannered and left their bagged garbage and wet pool towels in the hallways but the majority of guests were respectful of the common areas and placed their refuse/towels as marked. Even when guests did not, the hotel staff made sure to clean frequently.
Recommend!