Les salles de bain comprennent une baignoire ou une douche avec un pommeau de douche à « effet pluie », des articles de toilette gratuits et un sĂšche-cheveux. Les clients peuvent surfer sur le Web grĂące Ă l'accĂšs gratuit Ă Internet sans fil (vitesse : 100 Mbit/s ou plus (pour 1 Ă 2 pers. ou jusquâĂ 6 appareils)).
Les points faibles : Personnel et service et confort de la chambre
Variable experiences
We have stayed at Emerald Bay Village several times. My kids love the bunkbeds and the room is clean and comfortable. Previously, the only issue had been noise from adjoining rooms, given how thin the walls are. It entirely depends on who is in the adjacent room in terms of how much your night and sleep could be disrupted. On this most recent visit, the people in the next room had a group of friends staying and playing games loudly until past midnight. Another issue we had on this most recent stay was that the heater stopped working for about a day. I messaged the property contact person several times about this and received no response whatsoever. In the end I reset the Internet connection of the wall thermostat and the heater started working again. I had also informed the property contact person of the noise the night before. I did not receive responses about these issues. I would say that if there are no issues during your stay and you have no need for anything to be fixed and the people in the next room are not making noise late into the night, you will be satisfied with your stay. Final issue is that there is a keypad on the door lock and you get in with a code. They do not seem to be changing these codes over time, as we had the same code on two trips separated by about a year. So anyone who has stayed in that room in the past is able to get in with the same code. This seems like a suboptimal situation and a potential security risk.
Emerald bay village was perfect for our trip to tahoe. Its was close to everything without being in the hustle of downtown. Very esthetically pleasing with extremely comfortable beds and linens.
Was initially surprised when the inside cabin looked nothing like the online photos. The cabin was cozy and had a nice little kitchen except the little dorm fridge froze all of our freshly purchased produce (on lowest setting). The bathroom had an open window that could not be shut and someone had placed a piece of foam to cover it, but it was freezing. I had initially received emails from the property upon arrival and tried to contact them via text, phone and email, but no one responded.
Summary: property management is non-existent. They never responded to any of our calls or messages regarding broken plumbing.
This is not a hotel. There is no on-site management.
We did a self check-in with the door code provided in a message. The room was largely as pictured.
Wife started to take a shower, during which daughter had to urinate. Daughter informs us the toilet did not flush. Wife exits the shower and notes it is draining slowly; the water is about an inch deep.
I use the plunger on the toilet but it does not budge. We notice the water in the shower is actually not draining at all because the soap suds are not moving toward the drain.
Over the course of the next hour, we call the number given in the check-in message 3 times. The number goes straight to voicemail and we left a message each time. We also sent 2 messages via the hotels.com app, providing our phone number. These messages were never returned.
We called hotels.com twice and they confirmed that they also could not reach the property manager. Hotels.com agreed to initiate a refund and credited us 50 dollars for our trouble.
We scrambled to find other lodging for the night -- the water level in the toilet and shower had not receded at all in nearly 3 hours.
The property sent us check-out instructions the next day as if nothing happened. They refused to issue a refund and hotels.com is citing no specific policy in standing with their decision.
We will not stay here or book with hotels.com again.
They sent me multiple message informing how to contact them if any questions. Okay when shower and toilet got clogged nobody responded to my messages and txt even after we checked out next day. There is no front desk in this place so you are on your on.
We stayed here and went skiing at Sierra at Tahoe. Great location, Convenient to restaurants and Sierra. Extremely convenient parking right in front of the door. Nice interior. Kids loved the bunkbeds. Nicely decorated and renovated. Only complaints related to noise: the walls are thin and you can easily hear the guests in the next room. Also, the heater is noisy and makes banging noises which woke me up. The kids slept fine and it is their favorite place to stay in Southlake Tahoe.
It was a cozy little room, with good amenities. Only thing is the walls are paper thin, you can hear the room next to you clearly with conversations. Itâs was hard to get quiet or peace.
We stayed in cottage 2 Bayview, which is a 2 bedroom condo. Itâs tiny. It worked for 3 of us, but will be too tight for 4 people for sure. Living area sofa is a two sitter, three people can only fit in sitting tightly close to each other. Kitchenette is fully stocked and very convenient, but lacks dishwasher and hot water has no pressure. In general itâs a newly renovated place nice and modern, but it lacks general cleaning. There is so much dust on the door trim and shelves and watermarks on tiles in the bathroom, looks like cleaners are doing really poor job. I provided my feedback to property management, hopefully they take it to consideration.
We booked this place on Christmas Day for two nights and when we arrived, the place was not cleaned at all - at allâŠ. There were towels everywhere (also on the floor), and the bed was a mess⊠anything that you can imagine. We called and messaged the contact multiple times to talk about alternatives with no responseâŠ. We then subsequently called multiple times and still no responseâŠ.. We have also reached out to have Expedia to contact the property but also had no resolution. We had no option on that day, but to move to another hotel at the last minute, on the Christmas Day, and of course at an extremely high price. We have contacted the property for a refund, but received no response either. While looking at all the reviews now, it seems this is not the first time the visitor has this issueâŠ. So just be mindful.
It was absolutey disgusting..to say the least. The beds looked as if they justvrolled out of them 5 seconds prior to me arriving. The trash was full in all rooms, cups and sink were like a toddler was learning how to make coolaide and spilled every lasy drop on the counter... i could feel the bed bugs plotting on me as i walked in. I immediately left and was promised a refund, but have not had any luck getting that back. The "landlord" will not answer any calls.