It has items as promised, kitchen utensils and linens etc. we found a cockroach on the bed the second day. Dusty areas, showing they need to deep clean and even food wrappers and bottles caps under beds from previous visitors. Aesthetically needs work with broken tiles and water ruined furniture.
I understand itâs not the front desks fault, and I understand it was a Memorial Day weekend. However, 4pm is already a late check in as it is. On top of that, I was not allowed to come in until after 6pm due to the cleaning staff being behind. I understand itâs not the cleaning crews fault, they were friendly none the less. But I was expected to pay close to 900 up front and not even be allowed the full stay. I have made phone calls and management has yet to reach out. I was not allowed a late check out either. The staff is friendly and communicates thoroughly, the communication issue lies among management.
This Hideaway needs some TLC & maintenance. The furniture is worn but useable. The couch and loveseat are holding odors and stains. Chipped tiles and worn paint throughout. The kitchen was a highlight except the dishwasher wasnât installed correctly and took maneuvering to get it to work. One of the queen beds upstairs wash missing slats and had a very thin mattress. The queen bed next to it had been rebuilt so was sturdy. A small low stool between those beds, no table or lamp. No ceiling fan or tv in that room. Glass bowl sinks in all of the bathrooms pretty but impractical with no counter space. The third bedroom accessible through the garage was not useable. First, only a small window unit barely chugging to cool the room. There was an odor as soon as we opened the door. It was mold but smelled like stale cigarettes and a urinal. No visible mold, but the smell was overpowering even after we sprayed Febreeze. My Sister âtook one for the teamâ and slept there one night but the bed had no support and a 4inch foam mattress. The proverbial straw for that room was that the sliding patio door did not have a lock and from the inside was being held by a rotting wooden stick. No tv or lamp or table in that room either. We brought Sisâs belongings and didnât go back to that room. The carpet in the bedrooms upstairs worn and the shower drains smelled. The central air in the main house worked perfectly. Large cockroaches in unit
The moment you step foot In this place you can feel just like home. As you walk In you are welcome with stairs to The 2nd floor straight to The living and small cozy kitchen. across the kitchen is one restroom and the stairs to go upstairs to the third floor. In this floor is two bedrooms two bath. In the first floor is an extra bedroom that is very cozy then leads to the pool. We enjoyed everything about this. Well worth our stay.
This place is outdated for the price. Thereâs cracks in the floor, paint chipping off the handrails, the carpet is dirty. Toilet didnât work properly, the room down stairs smells like mold, one of the beds upstairs is broke, looks a lot nicer online then what it actually is in person.
Overall it was a nice experience. The pool was amazing! I loved the location of the house and the spaciousness. I would say the ceiling fan in the living room was so rackety that it was uncomfortable sleeping on the pullout couch. There was a weird stain in the first-floor shower.The support team responded quickly, even sending someone over to clean it which was amazing once they reassured it was just some paint. The parking fit more than expected and the neighbors had the cutest cats we got to see everyday.
The house was in a great location and neighborhood and really close to the beach, but we were unable to use the bedroom on the first floor due to it smelly very musty, and there were a few problems with cockroaches as well