Entry code had not been updated. We texted and called through the app. After 2 calls and 2 texts, we got a response to wait, because she was in a meeting. More time passed, and finally we could get in. All beds were unmade, there were dirty dishes in the sink, and bathrooms had not been cleaned. We had to ask her to call us back.When She did, we expressed our disappointment and said we were. Not paying and expected a refund. Her response was “Have a nice day.” Totally unprofessional, o apology, o taiko g responsibility. Avoid this management company. I’d attach photos of I could.