4/10 Poor
Mark D., Napoleon
Travelled with partner
25 Jan 2026
Disliked: Amenities, property conditions & facilities
The staff wasn’t the problem, they did their best. The facility itself is in dire need of improvement. Our first room’s heat was inadequate. Temps overnight were in the teens and twenties, and the heater would either boil you or freeze you. Setting the temperature anywhere above 67 would cause the heater to run nonstop, turning the room into a sauna. Below that, it would shut off for an hour, turning the room into a morgue. The multi outlet running the tv, fridge and microwave has exposed wires, and the fridge sounded like the noon alarm, so loud that we had to unplug it at night. There was a short that took our lights and outlets out on Sunday. The staff then moved us into a much nicer two bedroom room. Unfortunately, the spare bedroom had a broken window covered up with a Venetian blind. I had to go to the local Dollar General and use duct tape and cardboard to cover the hole (there was already old tape on the window) as no one was there to repair it. It was in the low 20’s and bitterly cold. The heater was useless in that room, too. Both of us wound up getting sick. While the manager and his staff were nice and attempted to deal with our problems, the facility is too run down for them to make much of a difference. I hate to give a negative review, as they are genuinely nice people doing their best in a difficult situation. But, it was not a good experience.
Mark D.
Stayed 5 nights in Jan 2026