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Best Western Springfield West Inn

2.5 star property

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Photo gallery for Best Western Springfield West Inn

Relax in a spacious living area with a sofa, armchairs, and a large window offering a view.
Enjoy a meal at this restaurant with a central counter and various food and beverage options, along with seating for groups and individuals.
Relax in this cozy space with a flat-screen TV, laptop, and compact refrigerator.
Guests can enjoy a welcoming entrance with a covered area and beautifully manicured lawn.
Comfortable accommodations feature a large bed, bedside tables, and a wall-mounted television.

Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • Laundry
  • Gym
  • 24/7 front desk

Explore the area

Map
429 Riverdale Street, West Springfield, MA, 01089
  • Big E
    ‪6 min walk‬
  • MGM Springfield
    ‪4 min drive‬
  • Eastern States Exposition
    ‪4 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(18 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(10 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Welcome to Quality Inn, where guests can check in and enjoy a warm atmosphere.

Quality Inn West Springfield

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
3.5 out of 5, Good, (1002)
The price is CHF 85
for 1 room
includes taxes & fees
1 Aug - 2 Aug
Quality Inn West Springfield

About this property

Best Western Springfield West Inn

Hotel with free breakfast, steps from Connecticut River
Along with a 24-hour fitness centre, this smoke-free hotel has a 24-hour business centre and a business centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site.
Best Western Springfield West Inn offers 53 air-conditioned accommodations with coffee/tea makers and a hairdryer. Televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This West Springfield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
The free breakfast at Best Western Springfield West Inn gets good marks from our customers. During your stay, you're just a quick walk from Big E. Features include free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a 24-hour business centre, a computer and laundry facilities
  • On-site recreation includes a 24-hour gym
  • Guests speak favourably about the breakfast and the clean guestrooms
  • Steps from Connecticut River and 6 minutes by car from MassMutual Center
A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. Free breakfast is available daily. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Springfield West Inn. Self parking is free.

This West Springfield hotel is smoke free.

Guests are served a free continental breakfast daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Built in 1989
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during the summer:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

Property is also known as

Days Inn Hotel West Springfield
Days Inn West Springfield
Best Western Springfield West Inn
Best Western Springfield West
Days Inn West Springfield Hotel West Springfield
Days Inn West Springfield Ma
Best Western Springfield West
Best Western Springfield West Inn Hotel
Best Western Springfield West Inn West Springfield
Best Western Springfield West Inn Hotel West Springfield

Best Western Springfield West Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 367 out of 1002 reviews
Rating 8 - Good. 343 out of 1002 reviews
Rating 6 - Okay. 159 out of 1002 reviews
Rating 4 - Poor. 71 out of 1002 reviews
Rating 2 - Terrible. 62 out of 1002 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Shawn, Clarksburg

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2025

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is undergoing renovations yet was still clean and incredibly quiet with all the work going on. We had an updated room that reflected the improvements done— would stay again in a heartbeat.
Stayed 1 night in Apr 2025

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, room comfort

Good bang for your buck

Decent place for the price. Room was clean, carpets were fairly new. Overall it was pretty quiet so I slept good. Breakfast was also good for grab and go.
Stayed 1 night in Apr 2025

10/10 Excellent

Heather

Stayed 1 night in Apr 2025

6/10 Okay

Joseph

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was fine and the price was right. We sat around for 20 minutes waiting for someone to help us check in. When the person finally arrived, she was unfriendly and unhelpful.
Stayed 1 night in Apr 2025

8/10 Good

kyle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Joe

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Room was clean and comfortable. Breakfast was limited but heynitbwas free and well stocked and pretty decent. We enjoyed our 2 night stay. Would most likely stay again if back in the area.
Stayed 2 nights in Apr 2025

4/10 Poor

Mark

Business traveller
Liked: Cleanliness

Communication breakdown

After changing my reservation the hotel was unaware of the change and was confused why all of my belongings were still in the room following my second night. I'm not sure if the communication breakdown happened on hotels.com's end or the hotel, but it was frustrating to receive a call during the conference that I was attending.
Stayed 3 nights in Mar 2025

8/10 Good

Maritza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I only stayed one night, the service and staff were very good. Plus, the places I needed to go and where I could eat were very close by.
Stayed 1 night in Mar 2025

4/10 Poor

Connie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
People were nice at the front desk was the only good thing about it. I wouldn't even shower. Sofa and chairs in the lobby were filthy. Tables had coffee rings on them. Carpet was coming up in the room. Dirty sheets. The curtains were not on right partially down. Looks like a homeless place. Wish I could get my money back.
Stayed 3 nights in Mar 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Changwook

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good good

Everything is good
Stayed 1 night in Mar 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the facility. The front desk people were quite nice. The three young ladies that I did meet. I was there 2 days for a wedding. I would definitely recommend that hotel
Stayed 2 nights in Mar 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I’ve stayed here and it’s been great both times.
Stayed 1 night in Mar 2025

6/10 Okay

Nettie, Kennesaw

Liked: Staff & service
Rooms could use some updating. Older toilets, low seats, poor flush, no drain plug in sink. Need better hangers - kept falling off / thru notch. Dusty/dirty in corners. Staff was very friendly and welcoming. They’re breakfast and coffee was very good.
Stayed 2 nights in Mar 2025

6/10 Okay

Soorena, Wellesley

Travelled with family, Business traveller
Liked: Staff & service
Stayed 2 nights in Mar 2025

2/10 Terrible

GEOFF, BEDFORD

Stayed 1 night in Mar 2025

10/10 Excellent

jacqueline

Stayed 1 night in Mar 2025

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Duong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Convenience for everything.
Stayed 2 nights in Mar 2025

10/10 Excellent

Eric

Stayed 3 nights in Feb 2025

4/10 Poor

Lee

Stayed 3 nights in Feb 2025

6/10 Okay

Stephanie

Travelled with family
Liked: Staff & service
Disliked: Amenities
Stay was good, exactly as advertised
Stayed 1 night in Feb 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great workers
Stayed 2 nights in Feb 2025