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Comfort Inn & Suites West Springfield

2.5 star property

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Photo gallery for Comfort Inn & Suites West Springfield

Indoor pool
Pillow-top beds, blackout curtains, iron/ironing board, free WiFi
Pillow-top beds, blackout curtains, iron/ironing board, free WiFi
Lobby
Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
106 Capital Drive, West Springfield, MA, 01089
  • Place, Olympia Ice Center
    ‪2 min walk‬
  • Place, Riverdale Center
    ‪13 min walk‬
  • Place, Riverdale Shops
    ‪16 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪28 min drive‬

Room options

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(18 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(37 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Candlewood Suites West Springfield by IHG
  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
4.2 out of 5, Very good, 832 reviews
The price is CHF 70
includes taxes & fees
1 Mar - 2 Mar
Candlewood Suites West Springfield by IHG

About this property

Comfort Inn & Suites West Springfield

Hotel in West Springfield with indoor pool and Hot tub
This hotel features an indoor pool, Access to hot tub and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Comfort Inn & Suites West Springfield offers 75 accommodations with free newspapers and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site.
Our customers tell us that they can't get enough of the helpful staff at Comfort Inn & Suites West Springfield. During your stay, you're just a quick walk from Olympia Ice Center. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a gift shop
  • 8 minutes by car from MGM Springfield and 8 minutes from Naismith Memorial Basketball Hall of Fame
Comfort Inn & Suites West Springfield offers its guests an indoor pool and Access to hot tub. WiFi is free in public spaces. Comfort Inn & Suites West Springfield also features gift shops/newsstands, coffee/tea in common area, and complimentary newspapers in the lobby. Self parking is free.

Smoking is allowed in designated areas at this West Springfield hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 2 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008023250
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn West Springfield
Comfort West Springfield
Comfort Inn Suites
Comfort Inn & Suites Hotel
Comfort Inn & Suites West Springfield
Comfort Inn & Suites Hotel West Springfield

Comfort Inn & Suites West Springfield Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 303 out of 910 reviews
Rating 8 - Good. 291 out of 910 reviews
Rating 6 - Okay. 169 out of 910 reviews
Rating 4 - Poor. 99 out of 910 reviews
Rating 2 - Terrible. 48 out of 910 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Stephany

Stayed 1 night in Nov 2025

8/10 Good

Joan

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the bed was heavenly, the people staffing the front desk were friendly and helpful, and the breakfast buffet had everything you could want.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kerry

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, clean staff was very very friendly
Stayed 1 night in Oct 2025

8/10 Good

Rosanna

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Clean room, breakfast was good but ended too early. Stayed two nights and was quiet and good location
Stayed 2 nights in Oct 2025

10/10 Excellent

Emanuel

Stayed 2 nights in Oct 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was ok. Nothing abnormal. Breakfast was great. Room was fine.
Stayed 1 night in Oct 2025

10/10 Excellent

Omayra

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2025

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Robin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was nice. Room could use some updates, old and damaged. Main complaint was bathroom smelled like urine and was not very clean.
Stayed 2 nights in Oct 2025

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 1 night in Oct 2025

8/10 Good

Kathleen

Stayed 1 night in Oct 2025

6/10 Okay

Jacqueline

Liked: Cleanliness, property conditions & facilities, room comfort
Todo muy bien excepto el wifi no funcionaba
Stayed 2 nights in Oct 2025

8/10 Good

Edward

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room very quiet after a late check-in. Had a ripped curtain and a fistmark in the wall but otherwise nice would stay again. Stayed one night on 10- 10 2025
Stayed 1 night in Oct 2025

10/10 Excellent

Ginette

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and clean...
Stayed 1 night in Oct 2025

4/10 Poor

Laurie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was dusty and bathroom shower was moldy. Housekeeping staff knocked on door and asked if we wanted our room cleaned they never made the bed up all they did was dump the trash can. The hot tub was extremely hot to where you couldn't even sit in it. Parking lot was clean so that was good when entering the main hallway the smell of air freshener was overwhelming so if you have breathing problems don't book here.
Stayed 3 nights in Oct 2025

2/10 Terrible

Jamie

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Blood on comforter, curtain had brown stain, bed frame had two pieces of metal sticking out of box frame (wrong size)……. It my ankle! tv channel guide on nightstand was stained with mysterious fluid… room was pretty disgusting! I do not usually complain but this was definitely an experience worth a refund!
Stayed 1 night in Oct 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Quiet location. Free breakfast, free parking and a swimming pool were all great benefits.
Stayed 1 night in Sep 2025

8/10 Good

kaija

Travelled with group
Great standard room- not the cleanliness.
Stayed 1 night in Sep 2025

8/10 Good

Sandra

Stayed 2 nights in Sep 2025

8/10 Good

BRADFORD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean but furniture is a little dated. Hotel is close to shopping and restaurants. No safe in the room.
Stayed 2 nights in Sep 2025

10/10 Excellent

Elvin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will come back next year , staff very nice & the place plus the pool are very clean
Stayed 2 nights in Sep 2025

8/10 Good

Dennis

Stayed 1 night in Sep 2025

8/10 Good

Mark

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Yes very clean room
Stayed 1 night in Aug 2025

6/10 Okay

Justin

Liked: Staff & service
Disliked: Property conditions & facilities
The property was as clean as the staff could get it. The facility is just plain worn out. Needed a refresh 15 years ago.
Stayed 2 nights in Sep 2025