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Tru by Hilton Chicopee Springfield

2.5 star property

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Photo gallery for Tru by Hilton Chicopee Springfield

Lobby
Lobby
Premium bedding, down duvets, blackout curtains, iron/ironing board
Exterior
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
440 Memorial Dr, Chicopee, MA, 01020
  • Place, Chicopee Falls Dam
    ‪19 min walk‬
  • Place, Chicopee Memorial State Park
    ‪2 min drive‬
  • Place, MGM Springfield
    ‪7 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪31 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, down duvets, blackout curtains, iron/ironing board

Room, 1 King Bed

8.8 out of 10
Excellent
(86 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, blackout curtains, iron/ironing board

Room, 2 Queen Beds

9.6 out of 10
Exceptional
(76 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, down duvets, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower) | Premium bedding, down duvets, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed, Accessible (Hearing) | Premium bedding, down duvets, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

8.8 out of 10
Excellent
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down duvets, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

9.4 out of 10
Exceptional
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, down duvets, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Room, 2 Queen Beds, Accessible, Bathtub (Hearing) | Premium bedding, down duvets, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, down duvets, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

King Room

  • Sleeps 2

King Room With Mobility Accessible Bathtub

  • Sleeps 2

2 Queen Beds Room

  • Sleeps 4

Room With Two Queen Beds-Hearing Accessible

  • Sleeps 4

Mobility Accessible Two Queens Room with Roll in Shower

  • Sleeps 4

Hearing Accessible Two Queens Room with Bathtub

  • Sleeps 4

Mobility Accessible Two Queens Room with Bathtub

  • Sleeps 4

King Room-Hearing Accessible-Roll-in Shower

  • Sleeps 2

King Room-Hearing Accessible

  • Sleeps 2

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About this property

Tru by Hilton Chicopee Springfield

Hotel in Chicopee with 24-hour fitness centre and indoor pool
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a 24-hour business centre and a business centre. Weekly housekeeping is available.
Tru by Hilton Chicopee Springfield offers 108 accommodations with an iron/ironing board and blackout curtains. Beds feature down duvets and premium bedding. 55-inch LED televisions come with premium cable channels.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Tru by Hilton Chicopee Springfield. During your stay, you'll be within walking distance of Chicopee Falls Dam. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • 9 minutes by car from MassMutual Center and 10 minutes from MGM Springfield
  • Cats and dogs welcome for a fee
Tru by Hilton Chicopee Springfield offers its guests an indoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

There's an onsite 24-hour business centre. A terrace, an arcade/games room, and a picnic area are also featured at Tru by Hilton Chicopee Springfield. Self parking is free.

This Chicopee hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 6 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Free on-the-go breakfast available daily 6 AM to 10 AM
  • A bar/lounge
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Indoor pool

Family friendly

  • Arcade/game room
  • Art supplies
  • Children's games
  • Children's toys
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Outdoors

  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 floor
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0004550610
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Chicopee Springfield Hotel
Tru Hilton Springfield Hotel
Tru Hilton Chicopee Springfield
Tru Hilton Springfield
Tru Hilton Chicopee Springfie
Tru by Hilton Chicopee Springfield Hotel
Tru by Hilton Chicopee Springfield Chicopee
Tru by Hilton Chicopee Springfield Hotel Chicopee

Tru by Hilton Chicopee Springfield Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 652 out of 1002 reviews
Rating 8 - Good. 203 out of 1002 reviews
Rating 6 - Okay. 87 out of 1002 reviews
Rating 4 - Poor. 33 out of 1002 reviews
Rating 2 - Terrible. 27 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Dorian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will recommend
Stayed 1 night in Nov 2025

10/10 Excellent

Belinda

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean and the check in process was quick and easy
Stayed 1 night in Nov 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities
The staff are amazing ! Shout out to Dani
Stayed 1 night in Nov 2025

10/10 Excellent

Ellen

Stayed 3 nights in Nov 2025

8/10 Good

Charles

Stayed 1 night in Nov 2025

10/10 Excellent

Liane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
So clean and pristine. At this price point all of their competitors are rundown. This place was great.
Stayed 1 night in Nov 2025

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bel emplacement, belle chambre propre et neuve. On était au 4e étage mais l'insonorisation était tout de même faible.
Stayed 1 night in Oct 2025

10/10 Excellent

Babacar

Stayed 1 night in Nov 2025

10/10 Excellent

aramil paulo

Stayed 1 night in Nov 2025

10/10 Excellent

Ryan

Stayed 2 nights in Oct 2025

10/10 Excellent

GLAYJOS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The area is not good looking, but the hotel is pretty good, it is clean, super friendly staff, eco friendly, everything looks new, decent breakfast, I love it and I recommend you this place
Stayed 1 night in Oct 2025

6/10 Okay

Monica

Travelled with family
Pet friendly which was great, only a thin blanket on each bed and the hot water was barely warm no matter the time of day. Will look elsewhere in the future.
Stayed 2 nights in Oct 2025

10/10 Excellent

GLAYJOS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Danielle

Liked: Cleanliness, amenities, property conditions & facilities
Danielle at the front desk is awesome!
Stayed 1 night in Oct 2025

4/10 Poor

R Bruce

Liked: Staff & service, property conditions & facilities
Vibe is supposed to be hip. Reality is stark, cheap and uncomfortable - like a college dorm room. Within a few hundred ft of an interstate, so traffic noise all night. No coffee or fridge in room. One uncomfortable chair. Will never stay at a Tru again.
Stayed 1 night in Oct 2025

10/10 Excellent

Kwadwo

Stayed 1 night in Aug 2025

6/10 Okay

Jenny, Smithfield

Stayed 2 nights in Oct 2025

10/10 Excellent

Ted

Travelled with family
Liked: Cleanliness, staff & service, amenities
The walls are to thin. The room on the floor above me, I can hear them walking all night. You could hear load thumps and cracking. Very annoying to hear throughout the night.
Stayed 3 nights in Oct 2025

6/10 Okay

Flo

Liked: Cleanliness, property conditions & facilities

No Hot Shiwer

Although the room was clean and the bed pretty comfortable, the lack of hot water in the shower was incredibly disappointing. When I told the guy and the front desk he said “oh yeah they just told me that, I’m sorry”. So hav ooo no to start our day without a shower was obviously not ideal.
Stayed 1 night in Oct 2025

10/10 Excellent

Perry

Stayed 1 night in Oct 2025

8/10 Good

Blake

Stayed 1 night in Oct 2025

10/10 Excellent

Kristen

Stayed 1 night in Oct 2025

10/10 Excellent

Denise

Stayed 6 nights in Sep 2025

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
everything was very good
Stayed 1 night in Oct 2025

10/10 Excellent

Janet

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good Tea and coffee all day was nice Pool was decent Gym is very adequate equipment I only wish there was exhaust fan in room Temp controls make it too hot or too cold and no dimming of the harsh bright lights
Stayed 1 night in Oct 2025