Rented home for 4 days, in early December with my two daughters. We brought our two Frenchies. One of which had recently had spinal surgery. My daughters and I went to dinner Saturday evening and came back at 10:30. When we tried to enter the property the electric lock would not open. We frantically called the management number on the listing, leaving multiple messages and pushing the ring button outside the property. All the while our dogs who were in kennels were going nuts.
Eventually a clearly intoxicated owner answered the ring and at first complained how late it was( we had at this point been outside for an hour) then promised to get a hold of the manager. He kept assuring is that this would get resolved and that he would compensate us for the inconvenience..
Eventually the manager showed up. She did not have a hard key, the owner had not left it available and a locksmith had to be called. All in we were locked out for 4 hours, finally getting access to the property at 2 am.
My dogs were traumatized and we missed his pain meds by hours. The next morning he was shaking and had to take him into a local animal hospital to a bill of 1200.
All and all the trip we had looked forward to turned into an expensive disappointment. All of which could have been avoided had the management company checked the batteries in the lock and the owner had given the keys to the manager before renting the property.
The owner never got back to us. No compensation was given. While we were not expecting anything overt, the lack of follow up shows a total lack of integrity on his part.