2/10 Terrible
Michelle
Travelled with partner
21 Aug 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
The communication process was basically non-existent. My first confirmation notice said I had to download an app, Virdee, to receive checkin information. I did and my phone number was not in the system. I called the number that was for the local property but that number did not work. I called the corporate number and the guy told me they were updating their system and not using Virdee anymore. This was literally the next day! I then receive another email reminding me to put the app on my phone in order to check in. Emails to the company were either not answered or not answered in a timely manner. At 3:10p.m. I received a message saying my room was almost ready and that I would receive checkin instructions at 3pm. We arrived at the hotel with no checkin info and there was a sign on the door with 4 different numbers to text, so I did. I heard nothing back so I called one of the numbers. A nice girl told me where the lockers were to enter a code to receive our keys. The locker was unlocked already! The room was not as cute as pictured and described. I think the owners said they tried to keep as much mid-century details as possible. Hardly. The bathroom (while clean & newish) had very modern tile & backsplash that looked nothing like mid-century. There was an air filter/purifier in the room and when we checked it was absolutely clogged with dust! The drawers all smelled like mildew because the inexpensive furniture (laminate? presswood?) had water damage inside.
Michelle
Stayed 1 night in Aug 2025
