Absolute delight staying here, even on their off-season. The staff were fantastic, especially the barman Michal! He in particular made the stay feel exceptional.
Highly recommended.
The hotel was a lovely old building and we were given a warm welcome but we were surprised by the rundown appearance of St Austell itself as it has such great transport links and nearby attractions. The breakfasts were excellent as were all but one member of staff who presented some challenging behaviour. We enjoyed our stay but not St Austell itself.
The rooms are quite old and there is a bad odour in the lobby. The rooms need some refurbishment. My room look at the back door and there was a lot of dump and litter.
Room very clean, nicely decorated. Bathroom modern. Bed comfortable. Iron kettle hairdryer in room. Breakfast lots of choice and good. Only downside outside area was a bit noisy ( but is in centre of town) and could hear people moving around in the room above.
The White Hart (like St Austell itself) lacks investment in the building and infrastructure. The staff were attentive and helpful but the windows were filthy.