8/10 – Gut
Tami P.
19. März 2025
Gut: Sauberkeit
Need Better Notification System for Maintenance
Cleanliness issues with shower floors in the two bathrooms on the main floor. Also some stains on the couches and ottomans. Lots of wear and tear to the rugs in the bedrooms as well. My biggest concern was the fact that I was in the hot tub upstairs on the balcony and a maintenance worker let himself in to my rental to maintain the hot tub. It’s rather shocking to turn around and have someone standing right there. I contacted Red Rock Rentals in regard to this and there response to me was as follows…It’s in the rental agreement that if they come to maintain the hot tub they will ring the bell and if no one answers will let themselves in. BTW there is no notification on the balcony that there is someone at the door. I let them know that I was not ok with that…just being in the rental agreement is not enough. I should be notified by text, email or call that they will be coming to do maintenance on that day. They said they would pass this information along and maybe at some point in the future be able to implement some kind of notification system. Beware that 2-3 times a week they come to maintain the hot tub and if you don’t answer the door they are coming in anyway.
Tami P.
Aufenthalt von 3 Nächten im Februar 2025