We had two units rented. One unit was OKAY. The other was a DISASTER! When we first arrived, the WiFi was not available in unit # XX (specific unit # deleted at the request of Utah’s Best). The modem/router was in a locked closet. I called Utah's Best and they sent out a maintenance person who could not get it working, and in fact the situation got worse as the TV's then stopped allowing streaming. Utah's Best was called again, but no one ever came out. The thermostats for the majority of heating units in unit XX (specific unit # deleted at the request of Utah’s Best) were in lock-out mode, could not be adjusted, and the units only blew cool air, so the temperatures were unpleasantly cold. The common, outside hot tub was not working (outside temperatures were in the high 30's to high 40's) so maintenance had to fix that. There was no table-top on the patio table for unit XX (specific unit # deleted at the request of Utah’s Best) so that was unusable until I purchased some cheap drywall to cover it so it was temporarily usable. There were only 2-3 rolls (total) of toilet paper for 5 bathrooms in unit XX (specific unit # deleted at the request of Utah’s Best) and maybe enough for one roll each in unit XX (specific unit # deleted at the request of Utah’s Best). There were NO laundry supplies in either unit. The toilet paper holder in the main floor bathroom of unit XX (specific unit # deleted at the request of Utah’s Best) was loose and hanging down so was unusable, but I was able to fix it myself. Finally, because the neighboring complex directly to the east - Worldmark - was repaving, so access to "The XXX" complex (specific complex deleted at the request of Utah’s Best) where we were staying was blocked for three days. Fortunately, I knew of a secondary entrance, but some of our friends and family got lost and were frustrated trying to find us. Too many issues so we will probably not stay again due to the poor "walk-in" or starter condition of the units and the poor response from Utah's Best in resolving the problems after being notified.