2/10 Terrible
Andra
18 Jan 2026
When we arrived at 4:00 (check in) the office was closed. We called the office multiple times, hotels.com called them several times with no response for over an hour. I do realize that we were checking in on January 1 a holiday but we could've been sent instructions and contacted prior to our arrival. Check-in was at 4 o'clock and we had somewhere to be by 5 o'clock… villas at Southgate really put us in a bind. I will never book with these guys again.
Andra
Stayed 2 nights in Jan 2026















